Job Description

Educational Travel Itinerary Specialist EF Educational Tours Canada Location: Toronto, ON

Start Date: ASAP

Hybrid Work Environment: We offer the opportunity to WFH up to 2 days a week. Grab your passport, pack your bags, and join us at EF Education First as we revolutionize the educational travel industry and transform students into the next generation of global citizens!
The Opportunity: We are looking for an exceptionally detail-oriented, customer-focused individual, who thrives in fast-paced, changing environments.

From creating new and creative travel itineraries for our educational student tours, to enhancing existing tours by building stay ahead or stay behind options, your goal is to understand the needs, motivations and educational goals of each customer, and then design the perfect custom tour for their group.

As an Itinerary Specialist on the Product Team, you will work closely with our sales team to partner with educators who wish to explore the option of designing their own itinerary for international and/or domestic group travel.

To be successful in this role, you will rely on your extensive worldwide destination knowledge, coupled with your superb creative thinking skills, to think outside the box and provide our travelers with an all-around beautiful customer experience.
Key Responsibilities:

• Consult with customers or group leaders directly to understand their needs and begin to design their ideal tour experience
• Assist sales staff by consulting on itineraries and assisting with product and destination knowledge
• Create a high-quality product, as well as carefully proof tours prior to departure
• Gain proficiency in using internal systems
• Manage relationships with Sales and Operations teams- both internally and worldwide
• Drive product innovation by identifying trends in the customized market, which can translate into ongoing business opportunities
• Take on additional product development and information support projects as necessary

Who You Are: You are driven to succeed and will always go the extra mile. You are a networker with the ability to build strong relationships throughout our worldwide organization. You are a strategist \xe2\x80\x93 always looking to innovate and always able to execute.

You are focused on getting great results, but you don\xe2\x80\x99t forget to have a good time on the way. You are outgoing and positive. You believe that by being hands-on, nothing is impossible. You are passionate about travel and global education. You have an eagerness to share your knowledge about worldwide destinations, the ability to conduct independent research, and excellent attention to detail.

You have exceptional communication skills and are able to quickly connect with others and identify opportunities to pitch the right solution.

You are goal-oriented and deadline-driven. Key Qualifications:

• A minimum of 1-2 years of professional work experience
• Travel planning experience is an asset (research, itinerary building, etc.)
• Strong listener and communicator (both verbal and written)
• Creative problem solver with good attention to detail
• Highly proactive and organized person
• Able to work to strict deadlines and under pressure
• Demonstrate initiative, flexibility and adaptability
• Able to work independently and within a team
• Microsoft office proficiency
• High attention to detail

Why You\xe2\x80\x99ll Love Working Here: Work in our light-filled office where you\xe2\x80\x99ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our \xe2\x80\x9cEFinity\xe2\x80\x9d groups: Black@EF, LGBTQ+@EF, Indigenous@EF, API@EF, and Parents@EF). And did we mention the free coffee, beer, and snacks?! You can also expect:

• Paid international travel opportunities at least once a year! (even more as you grow with us!)
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Three weeks paid vacation your first year (four weeks starting in year two)
• 20% company match on your RRSP (25% after 5-years)
• Excellent health, dental, and vision coverage, along with life and disability insurance, plus unlimited sick days
• Wellness benefits include $500 yearly fitness reimbursement
• EF program discounts include travel, language schools, childcare, and more
• Discounts at local venues and businesses
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week.

About EF Education First / Educational Tours
EF Educational Tours helps teachers change their students\xe2\x80\x99 lives through educational travel. And frankly, EF does student travel better than anyone else. Our secret sauce? A time-tested blend of product innovation, global expertise, and superhuman support.

EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in students. When students travel on EF tours, they expand their knowledge of the world around them, discover more about themselves, grow more confident and independent, and understand new people, places, and cultures. And when educators lead these tours, they grow in countless ways, bringing back a new perspective to their own classroom. We want every student\xe2\x80\x94regardless of gender identity, race, physical ability, sexual orientation, and socioeconomic status\xe2\x80\x94to experience the life-changing impact of educational travel.

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs\xe2\x80\x94focused on language, travel, cultural exchange, and academics\xe2\x80\x94turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about\xe2\x80\x94we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, S\xc3\xa3o Paulo, Shanghai, Stockholm, Z\xc3\xbcrich, and more. Learn more at https://ef.com.