Job Description

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Job Details

Educational Technology Support Specialist - (991643.2)

This details all the information about the job posting.

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Organizational Unit

University of Victoria -> VP Academic -> Learning and Teaching Support and Innovation

Posting Close Date

7 November 2022

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$59,180.00 - $77,666.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE

Classification

SG9

Start Date

11/1/2022

End Date

4/28/2023

Employee Group:

PEA - Term

# of Hires Needed

1

Category

Education, Training, and Library

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

This position may be eligible for a remote working arrangement.

The salary range for this position is:

Recruitment range: $59,180 - $66,608 starting salary determined by the PEA .

Performance range: starting salary to max of $77,666 is available through annual performance increases.

Job Summary

The Division of Learning and Teaching Support and Innovation (LTSI) is an academic support unit in the University, which reports to the Office of the Vice President Academic and Provost. The Division has five portfolios of responsibility including: Teaching Excellence, Technology Integrated Learning, Student Academic Success, Curriculum Renewal & Strategic Priorities and Community-Engaged Learning. The Division is focused on enhancing student learning and teaching excellence in academic programs across the University.

Reporting to the Manager, (TIL), the Educational Technology Support Specialist provides learning technology support to Faculty members, instructors, staff, and students. This position also requires the ability to think quickly on your feet, as you assist the array of clients. The position works collaboratively with other team members to design, create, write and deliver concise, easy to understand solutions for the team and community.

A major part of the job is trouble shooting client support and requires familiarity with providing remote client support or remote assistance to faculty or students.

The position requires familiarity with a variety of learning technology platforms, including Brightspace, WordPress, Zoom, Microsoft Teams, iClickers, Kaltura, and Crowdmark, and the ability to work with administrator access within the platforms. This is a heavy client support position and the candidate must be ready to work with multiple deadlines and projects. Attention to detail and a willingness to add to the knowledge base is a necessary skill for this position. This position may require evening and weekend hours.

Job Requirements

In order to meet the needs of our various clients the candidate must be willing to be flexible and understand that this position requires a high level of client support.

This position requires a BA Degree in a relevant technical discipline related to teaching and learning and at least three years of working in an education environment.

In addition this position requires the ability to:

• Understand the needs of students, faculty and staff
• Work with clients who are not always technology savvy
• Work individually and in a team environment
• Interpret and write technical documentation for the lay-person
• Think critically about situations and propose solutions
• Use a multiple browsers, and the MS office suite
• Work with different media platforms

As well as:

• Proficiency with media integration in a learning environment
• Positive attitude and interest in helping others
• Willingness to learn and convey materials easily to clients
• Patience and empathy
• Sense of accountability with your work
• Working knowledge of how courses are taught and technology can be used to teach
• Working knowledge of how the internet and the web work, and what their limitations are
• The position requires working familiarity with learning technology platforms and social media platforms.
• Knowledge of learning technology, such as Brightspace, WordPress, Zoom, Teams, iClickers, Kaltura, and Crowdmark and how each platform can be optimally used in different scenarios
• Strong client services aptitude
• Familiarity with new learning technologies and pedagogies
• The ability to work one on one with faculty and in a workshop environment with faculty or other users
• Familiarity with the online learning environmentlecture capture, blended learning, and multi-access learning
• Familiarity working in the higher education environment

Preference will be given to candidates who have:

• Taught courses in a higher education environment
• MA in Education or Education Technology
• MA in Fine Arts/Visual Arts/Design
• Experience with different media platforms creating and editing video

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of

Read our full equity statement here:

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: