Job Description

Job Summary: CLIENT TECHNOLOGY SUPPPORT SPECIALIST Location: Vancouver, BC Division: Ticketmaster Canada Line Manager: Client Support Manager Contract Terms: Casual/seasonal, Part-time, weekly hours fluctuate and include evenings & weekends THE TEAM The Field Operations team is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, installation services, and maintains client relationships to ensure their key business objectives are met utilizing Ticketmaster products/platforms. THE JOB The Client Technology Support Specialist will be focused on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be customer-centric, product and technology focused. Outside of the day-to-day training, sharing of best practices, and general operational support for clients, the Client Technology Support Specialist often works onsite at venues in high-pressure but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provide fans with a seamless and enjoyable experience attending Live events. WHAT YOU WILL BE DOING General Support

• Develop and maintain excellent client relationships by providing proactive support & meeting client all service level agreements.
• Advise clients on Ticketmaster\xe2\x80\x99s best practices for all TM products including providing onsite and remote end-user training/demonstrations of product features and functionality.
• Use troubleshooting techniques and tools to provide timely resolution for all client software, hardware, and operational issues.
• Provide afterhours onsite and remote event support for concerts, sporting events and other live events.
• Communicating and collaborating with multiple internal teams and clients.

Technology Support

• Receive direction locally or centrally on support and installation client needs
• Coordination of software, network, and hardware upgrades/issues with clients and third-party providers at client sites.
• Installations and support of hardware including point of sale and network hardware
• Leverage self-help and centralized resources to address technical issues

Product Support

• Remain current with all new software and product releases.
• Support season ticketing, manifest creation, access control, Host, and TM1 suite of products.
• Create, modify, and advise on all client reporting needs including Autypes, Repgens, Mopreps, and event settlement.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• General knowledge of networking and networking terminology both wired and wireless
• Experience with Android and IOS app-based software.
• Knowledge of the Microsoft Operating Systems and Office Suite of products
• Overall awareness of the entertainment and sports business is important
• Knowledge of Ticketmaster product suite is a plus.
• Venue or box office experience is a plus.
• BA/BS degree is preferred
• COVID-19 vaccination will be required for this position, subject to legally entitled accommodations.

YOU (BEHAVIOUR SKILLS)

• Professional communications skills both verbal and written.
• Service oriented with strong organizational skills.
• Strong problem solving and analytical skills.
• Able to successfully handle multiple projects and priorities at once.
• Reliable vehicle and clean driving license.

LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world\xe2\x80\x99s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world\xe2\x80\x99s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you\xe2\x80\x99re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\'s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.