E Commerce Associate
Mississauga, ON, CA, Canada
Job Description
As an E-Commerce Customer Service Associate, you will provide exceptional support to online customers by handling inquiries, processing orders, and ensuring a seamless shopping experience across multiple channels (phone, email, chat). You will also focus on customer retention and continuous improvement of the customer journey.
Multi-Channel Customer Support
Respond to customer inquiries via phone, email, and live chat, ensuring prompt, professional, and accurate assistance.
Order Management & Issue Resolution
Assist with placing, modifying, and canceling orders, track shipments, and proactively resolve any issues to ensure a positive experience. Coordinate with accounting and shipping team to ensure timely order processing tasks.
Customer Retention & Personalized Service
Build strong customer relationships by managing customer personas and providing personalized service that encourages repeat business and loyalty.
Review & Optimize Customer Journey
Assess the customer journey to identify areas for improvement, ensuring a smooth and enjoyable experience from browsing to order fulfillment.
Accurate Billing & Payment Processing
Use strong math skills to verify order totals, apply discounts, calculate taxes, and ensure accuracy in billing and payment processing.
Feedback & Satisfaction Monitoring
Gather and analyze customer feedback to identify opportunities for service improvements, ensuring high levels of customer satisfaction.
Job Type: Full-time
Pay: $17.60-$20.00 per hour
Expected hours: 8 - 9 per week
Work Location: In person
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Job Detail
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Job IdJD3183886
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, CA, Canada
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EducationNot mentioned