Job Description

SUMMARY
To protect the assets of the casino, as directed. To protect casino customers and staff members and respond promptly to requests for security assistance. To maintain good public relations consistently and diplomatically with casino customers and staff members. To perform duties in compliance with local, provincial, and federal laws. To comply with, maintain and inform customers and staff members of safety and security policies and procedures. Candidate must possess strong:

• Organizational and time management skills
• Analytical ability and critical thinking
• Ability to organize and communicate thoughts
• Ability to carry out responsibilities with limited supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Within the realm of the responsibility of the job maintains a clean and safe work environment.
• Performs duties in compliance with safety procedures, which includes the use of safety equipment. Security Guards are responsible for following safety procedures identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
• Ensures the security of the century casino facilities, employees, volunteers, and guests.
• Execute assigned duties positively and professionally following casino and security policies and procedures.
• Ensure that all monies and chips are safeguarded in accordance with the casino and AGLC policies.
• Remain at assigned security post until relieved or otherwise directed by a supervisor.
• Provides prompt, courteous, and friendly service to guests and staff members.
• Develops and maintains effective working relationships and good customer service skills with all customers and staff.
• Complete written reports on all incidents and irregularities following casino terms and conditions, operating guidelines and security policies and procedures.
• Investigates incidents as directed by asking questions, taking, and analyzing statements, securing, and reporting evidence and maintaining an accurate record of all investigations.
• Escorts the transfer of money and assets throughout the casino frequently during a shift, and when required, assists by lifting or carrying money or assets to designated locations. Monitors transfers and reports any concerns to their supervisor.
• Communicates with staff using two-way radio communications and responds promptly to requests for security or emergency assistance.
• Immediately responds to emergencies and acts to minimize the risk to casino customers and staff.
• Liaises with and assists Alberta Gaming and Liquor Commission Inspectors and Investigators required.
• Conducts preventative patrols and enforces century casino policies and procedures.
• Maintains alertness for the performance of all assigned duties and before acting, exercise caution and evaluates circumstances for appropriate security or safety response. Seeks supervision and guidance from the Supervisor or Manager, as needed or directed.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Supervises a team of Security Guards during a shift. Provides guidance, mentoring and coaching to team members. QUALIFICATIONS
Experience providing and enforcing security services, including crowd control. Experience in effective and diplomatic customer service and communication skills, including contact with employees, customers and experience handling difficult customer relations. EDUCATION and/or EXPERIENCE
High school diploma. A combination of education and experience may be considered. Gaming-related experience preferred but not essential. One (1) or more years of recent and related experience in security enforcement is desirable. CERTIFICATES, LICENSES, REGISTRATIONS
Must possess or acquire a valid and current Alberta Gaming license and all applicable certifications successfully. Must be able to pass a criminal background check. Standard First Aid Level C with AED and have a working knowledge of WHMIS 2015 and FINTRAC considered an asset. Job Type: Full-time Salary: From $19.00 per hour Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 12 hour shift
• Holidays
• Night shift
• Weekends as needed

Application question(s):

• Do you have your own reliable transportation to the site? There is no public transportation.

Work Location: In person