Job Description

Now Hiring: Document Fulfillment Specialist

About Us

We are a leading mortgage team recognized for delivering an outstanding client experience. Our reputation is built on years of service excellence, powered by a team of dedicated professionals, proven systems, and a commitment to going above and beyond. We're proud of the strong relationships we've built with both clients and referral partners.

Position Summary

We're looking for a highly organized, detail-driven

Document Fulfillment Specialist

to join our dynamic team. In this full-time position, you'll play a key role in supporting our clients throughout the mortgage process--from approval to funding--ensuring each file moves forward smoothly and efficiently. This role offers a competitive salary, performance-based bonuses, and plenty of opportunity for growth in a fast-paced, supportive environment.

What You'll Do

Manage Documentation

: Collect and organize required mortgage documents to ensure all lender conditions are satisfied.

Communicate Effectively

: Serve as a point of contact for clients, lenders, and referral partners--providing clear updates and resolving inquiries promptly.

Track Timelines

: Manage multiple files at once, ensuring deadlines are met and the process stays on track.

Maintain Compliance

: Accurately input and manage client data, ensuring all documentation complies with industry regulations.

Collaborate with the Team

: Work closely with mortgage agents, underwriters, and other internal departments to ensure seamless transactions.

Support Additional Tasks

: Order appraisals, coordinate with lawyers, prepare signing packages, handle post-closing administration, and manage compliance documentation.

Who You Are

Calm and confident under pressure, especially when handling tough conversations or high-stakes files Meticulously organized with exceptional attention to detail Skilled at multitasking and prioritizing in a fast-moving environment Tech-savvy and quick to adapt to new systems An excellent communicator--both in writing and over the phone Professional, discreet, and trustworthy with sensitive client information Independent and self-motivated, but also a strong team player

Preferred Qualifications

Level 1 Mortgage License (Ontario) 2+ years of mortgage industry experience Post-secondary education an asset Familiarity with mortgage platforms and CRM tools

Compensation & Perks

Salary Range

: $55,000 - $65,000 per year, plus bonus potential

Hybrid Work Option

: Ottawa-based candidates preferred (for in-office events), but remote applicants welcome

Benefits Package

includes: Paid time off Flexible hours Casual dress Company events

Schedule

: Monday to Friday

Apply Now

Excited to grow your career with a top-tier mortgage team? We'd love to connect! Please send your resume to

michael@yourmortgagespecialist.ca

. Only shortlisted applicants will be contacted.

Be part of a team that's raising the bar in mortgage service--join us today!

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Work from home
Work Location: Remote