Job Description

Overview:
Canadian Springs (PWNA)
District Operations Manager


Come join a dynamic team where you can evolve in a collaborative and inspiring workplace! A family atmosphere, a paycheck every two weeks, deposited directly into your account and many benefits!


Benefits:

• Extended health care
• Dental care
• Disability insurance
• Life insurance
• Employee assistance program
• On-site parking
• Paid time off
• RRSP match
• Employee Stock Purchase Plan
• Tuition reimbursement
• Discount on water and other products
• Salary Increases and Advancement Opportunities

Responsibilities:
Description:
District Operations Manager
Type of position: Full-time, Permanent
Schedule: Work daytime Monday-Friday - you can be home in the evenings and weekends!

• Work hours : 8:00 - 4:30 pm

The District Operations Manager, HOD will lead a team of approximately 10 Route Sales Representatives (delivery drivers) in St John, NB and Moncton, NB, responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a "safety first" culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.
Responsibilities

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
• Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America\'s Core Safety Principles
• Own execution and adherence to Primo Water North America\'s standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
• Support the personal and professional development of direct reports through performance objectives and coaching
• Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
• Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
• Responsible for maintaining staffing levels through talent acquisition, development, and retention
• Ensure all team members have the proper product loaded to meet daily delivery commitments
• Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
• Ensure financially sounds decisions to deliver financial plan for area of responsibility
• Serve as key part of the change network by actively leading direct reports through transformational business initiatives
• Conduct data entry for inventory management

Qualifications: Requirements:

• Valid Class 3 driver\'s license
• Forklift license (an asset)
• Willingness to travel to Moncton branch approximately 1x / week (gas mileage reimbursed)
• Experience successfully managing multiple facilities and large teams (e.g. 10+ people) of service, operations, or logistics employees preferred
• Passion for working safely and demanding safe work behaviors from direct reports
• Open-minded to change and capable of leading a team through resistance
• Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives
• Excellent written, verbal communication, and interpersonal skills
• Strong knowledge of financials, financial analysis and Profit & Loss statements
• Experience managing and anticipating business challenges and changes
• Prior experience managing a facility/branch preferred
• Ability to listen and respond to information effectively and influence decision makers
• Strong sales techniques, communications, negotiation and customer service skills
• Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Ability to meet Company Driver Qualification Policy

Who We Are


Primo Water is one of North America\'s largest bottled water companies. We deliver pure, great-tasting water to homes, businesses and retail locations across the U.S. and Canada with 12 regional and three national brands, including Canadian Springs and Labrador Source .


Our companies are committed to providing a single source, one stop solution for all breakroom requirements at the office or at home. We deliver premium brands in large format refillable bottles, state-of-the-art water filtration systems, as well as a large variety of coffees, teas and other hot and cold beverages to match all budgets and needs.


We are proud to be Canada\'s oldest, largest and most trusted direct-delivery drinking water company. Our company was established in 1882 as the Laurentian Water Company in Montreal and has been in continuous operation since that time. Over the past 131 years, we have grown through a series of market expansions and acquisitions to become an enterprise with a national presence, serving Canadians from coast to coast.

#CDN2023