Job Description

Union: Non-UnionJob Number: J0524-0314Job Title: Manager, District Operations - TorontoJob Type: Permanent Full TimeCity, Province, Country: Toronto, Ontario, CanadaJob Location: TorontoJob Category: Management / ConsultingJob Classification: M3Role Designation: Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.Open Positions: 1Posting Date: May 15, 2024Closing Date: May 29, 2024Salary: $107,500.00 - $139,748.00/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It\'s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or M\xc3\xa9tis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionThis position reports to the Director General and is responsible for managing the day-to-day activities of the office, including coordinating staff for the delivery of legal aid services in the District Office, the court houses, staff offices and legal service centres. The Manager of District Operations will also be responsible for managing, planning, developing and executing projects to enable the District to meet its deliverables; and for implementing corporate strategy and new programs.Home Location: Toronto District Office
Secondary Location(s): Ontario Court of Justice - 10 Armory Street, TorontoReporting to: Director General, TorontoKey accountabilities

• Manage the daily operations of the district office and courthouse locations in accordance with administrative and human resource policies and procedures
• Supervise the work of district staff and assess performance in accordance with LAO\'s performance review process
• Promote an understanding and accountability for LAO\'s corporate values and employment standards
• Participate in hiring decisions, train employees and ensure compliance with HR policies and procedures
• Assist with the coordination and oversight of legal aid service delivery in the District
• Review financial and statistical reports and provide business analysis to the DG, RVP and RBM
• Manage, plan and execute office, district and regional projects
• Manage, plan and support yearly budgeting, business planning and risk analysis exercises
• Coordinate with other District, Regional and PO teams by attending meetings, sharing information, participating in projects, creating committees
• Support the DG with roster management through various mechanisms including analyzing and interpreting data, making recommendations, participating in roster management discussions with service providers and drafting removal applications;
• Support the DG with coordinating stakeholder relations and outreach, including acting as a delegate where necessary
• Support the DG and other District staff with the Complaints Process
• Support employee engagement; Occupational Health and Safety; Equity, Diversity and Inclusion; and other corporate initiatives
• Develop and support practices and procedures to implement FLS accountability for the District
• Review client application and solicitors\' opinion letters in order to make legal aid eligibility decisions, and assist with other aspects of Certificate management
• Ensure the timely preparation and delivery of required statistical reports
• Other related administrative and managerial duties as required
• Travel within the Toronto Region will be required

Required skills & experience

• A good understanding of LAO\'s structure and services and an appreciation of the role of the Toronto District office in administering the provision of legal aid services
• A solid understanding of LAO\'s management strategy and its business planning and budgeting cycles
• Business analytical skills
• A solid understanding of LAO\'s programs, including eligibility criteria and experience in making decisions on the eligibility of legal aid applicants
• Proven ability to supervise staff and provide guidance and direction to staff
• A good understanding of fundamental human resources practices and familiarity with LAO\'s human resource policies and procedures
• Demonstrated ability to objectively analyze, summarize and synthesize data.
• Knowledge of Project Management principles and methodologies
• Knowledge of Project Planning documentation
• Demonstrated professionalism across working relationships within LAO and with external service providers
• Knowledge of the LASA 2020 and Rules & Regulations and an appreciation and understanding for LAO\'s service model.
• Proficiency using various computer software, including Excel, SharePoint and project management tools
• Ability to manage, facilitate and coordinate meetings
• Intermediate level skill in Microsoft Office applications and intermediate to advanced level skill with PeopleSoft system
• Excellent interpersonal and communication skills, including presentation skills, and sound judgment for dealing with staff, clients, lawyers and other stakeholders
• Excellent administrative and organizational skills for the effective functioning of the office
• Proven ability to learn and adapt to new or modified policies and procedures
• French language ability would be preferred

Only those candidates selected for an interview will be notified.Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to LAO? You will need to create a profile AND then apply for the position.
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Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email: candidate.njoynhelp@cgi.com.

Legal Aid Ontario