Job Description

Role: DispatcherWho we are: Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.Who we're looking for: Fastfrate Group is looking for a team orientated Dispatcher for our Woodbridge office. You'll bring superior customer service and communication skills to meet deadlines and quality standards. The position requires good computer and multi-tasking skills necessary to perform the role effectively.What will make you successful in this role:

• Customer Focus
• Communication
• Energy
• Teamwork
• Quality Orientation
• Time Management
• Adaptability/ Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving

• Develops and maintains excellent customer relationships
• Schedules pick-up and delivery appointment times with customers based on volumes and load requirements.
• Inform drivers of expectations and requirements of customers
• Enters shipment status, appointment times etc. into computer system
• Keeps up to date on shipment and delivery times to ensure appointment times can be maintained. Rebook appointments as required
• Provides regular delivery status updates to all parties
• Performs various clerical duties

• Minimum 3 years dispatching experience preferably in the transportation industry
• Must have knowledge of the Greater Toronto Area cities and streets
• Superior organization skills
• Effective and creative problem solver
• Possess a "Can Do" attitude
• Good keyboard skills and computer literate using Excel, Word, Outlook and previous dispatch software experience preferred.
• Excellent customer service skills
• Able to work in a fast-paced environment
• Superior time management and multi-tasking ability
• Self-starter
• Pleasant phone manner
• Must be fully vaccinated

• Supportive working environment
• Well established company backed by over 50 years of service

• dispatching: 3 years (preferred)

• Proof of Vaccination (required)