Job Description

Job Title:

Dispatcher

Job Type:

Full-Time/ Part-Time

Location:

Calgary, AB

Company:

XA Security

About XA Security

XA Security is one of Alberta's leading providers of professional security services, trusted by clients across major venues and events. We are relationship-driven, detail-oriented, and committed to doing things the right way every time.

Our company culture is built on four core values:

Stay Calm

- We bring steadiness and clarity in high-pressure situations.

Foster Curiosity

- We ask questions, improve systems, and continually seek better solutions.

Lead with Empathy

- We prioritize people and approach every interaction with understanding.

Be Pro

- We act with integrity, professionalism, and pride in everything we do.

Who We Are Looking For

We are seeking a dependable and organized Dispatcher to support our Static and Mobile Security teams. The Dispatcher plays a critical role in coordinating schedules, managing last-minute changes, and ensuring timely responses to calls and incidents. This position requires strong multitasking ability, attention to detail, and sound judgment under pressure.

The Dispatcher reports directly to the Static and Mobile Security Operations Manager and works closely with field supervisors, team members and clients to ensure smooth day-to-day operations.

Key Responsibilities

Scheduling & Coordination

Oversee daily and weekly scheduling for Static and Mobile Security teams. Adjust schedules promptly to accommodate call-outs, emergencies, and last-minute site changes.

Dispatch Operations

Respond to calls, messages, and alarms in a timely, professional manner. Coordinate and dispatch guards, mobile units, or supervisors as needed. Monitor ongoing operations and maintain accurate records of all communications and incidents.

Emergency & Alarm Response

Receive and dispatch alarm calls and emergency requests. Ensure proper follow-up and documentation for all emergency events.

Administrative & Communication Support

Maintain up-to-date records in scheduling and dispatch systems. Communicate clearly with field staff, management, and clients regarding scheduling, updates, and response protocols. Prepare incident or shift summary reports when required. Maintain a high standard of professionalism and confidentiality at all times.

Who You Are

Calm and professional under pressure. Detail-oriented with excellent organizational skills. Strong communicator with clear verbal and written skills. Comfortable managing competing priorities in a fast-paced environment. A proactive problem solver who takes accountability for results. Someone who naturally embodies our core values:

Stay Calm, Foster Curiosity, Lead with Empathy, and Be Pro.

Qualifications

Minimum 2 years of dispatch or operations coordination experience, preferably in the security or emergency response field. Valid Alberta Security License. (Required) Valid Class 5 Alberta Driver's License. (Required) Minimum 5 years of Canadian driving experience with a 5-year clean driving record (no at-fault claims or demerits). (Required) Must maintain 5-year continuous automobile insurance history. (Required) Valid Standard First Aid & CPR Certificate. (Required) Proficient in Microsoft Office (Word, Excel, Teams) and comfortable using scheduling or dispatch software. Excellent written and verbal communication skills. Calm, composed, and reliable under pressure. Strong organization and multitasking abilities. Ability to work independently and as part of a team.

Pay

Starting at $19.00 per hour

Schedule

8-hour/12-hour shifts Day/ Overnight shifts Monday- Friday/ Weekends

How to Apply

If you're ready to join a supportive, professional team and take the next step in your security career, apply today through Indeed with your resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

WE PLAN. WE ADAPT. WE SMILE.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 24 - 40 per week

Application question(s):

Do you have a valid Class 5 Alberta Driver's License? Do you have a minimum 5 years of Canadian driving experience? Do you have a 5-year clean driving record (no at-fault claims or demerits)? Are you able to provide 5-year Canadian Automobile Insurance History Proof? This position requires employees to be at least 25 years old for insurance purposes. Do you meet the requirement? Do you confirm that all the information you have provided in this application and in your responses to the screening questions are true and accurate to the best of your knowledge?
Experience:

dispatch working: 2 years (preferred)
Licence/Certification:

AB Security Guard Licence (required) First Aid Certification (required)
Work Location: In person

Application deadline: 2025-09-21