Job Description

As an overnight Dispatcher, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services for both residential and commercial customers. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience to address their specific needs. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. This position is an overnight position with a rotational schedule.What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a cafxc3xa9
• Hybrid Work Model Allows for a blend of in-office and work-from-home days
• Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Generate sales leads that develop into new customers
• Develop understanding of all our products to provide the best solution for our customer needs
• Ensure accuracy when requests are logged, resolved and escalated where appropriate
• Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution
• Work collaboratively with other departments to assist in the resolution of issues or requests.
• Taking ownership for the consumer experience while maintaining professionalism at all times
• Perform other duties as required to maintain and enhance consumer relations and departmental productivity

Your Skills:

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills
• Computer literacy is required, good organizational skills, strong analytical skills and good interpersonal skills
• Proven ability to multi-task
• Ability to work well with others is required
• Excellent Customer Service Skills

Your Experience:

• High School with Post-secondary education preferred
• 1-3 years Contact Center experience

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy thats created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyones responsibility.xe2x80x8bJob Requirements - Work Experience Customer ServiceJob Requirements - Education Diploma/High School Equivalent

Irving Oil