Job Description

Company Overview

National Logistics Services (NLS) is Canada's leading logistics provider for fashion, footwear, actionwear and general merchandise. We have been delivering superior service to the retail industry since 1967. Our services extend to both distributed Brand retailers and retail chains alike, and in many instances, we manage these in the same campus to align complimentary business needs. Our facilities are located strategically in the Greater Toronto Area, ON.

Why work for NLS?

NLS is Canada's leading Retail Logistics provider with over 50 years of continuously evolving retail expertise. Over the past 50 years, our team has built NLS to what it is now by treating each other with respect and working together to succeed. With dedication and experience, our people make a difference every day to our clients, our business and to each other.

Purpose

This position is responsible for transportation planning, customer order management, customer service liaison with both internal and external clients and fleet dispatch while fostering cooperation and team work to ensure maximum profitability while providing exceptional client service.

Responsibilities

• Dispatch drivers in accordance with customer needs.
• Create cost effective trucking routes that meet customer demands.
• Ability to adjust to last minute changes in scheduling and communicate effectively with drivers and customers.
• Collaborate with management to modify daily routes to accommodate customer needs.
• Effectively communicate with customers concerning operational and logistical issues, changing processes and work updates.
• Accept load tenders, book delivery appointments and schedule pick up date and time.
• Update customer web portals with up-to-date load information.
• Call customers to advise shipment delays and/or information necessary to process orders, border crossings, and receipt of custom documents for clearance.
• Monitor and update shipment statuses on the company's internal applications.
• Other duties as assigned.

Qualifications

• Excellent verbal and written communication.
• Previous experience working as a dispatcher, logistics coordinator or transportation customer service role is a definite asset.
• Work successfully with both the management and the warehouse teams
• Creativity & vision with strong understanding of how to balance priorities
• Excellent communication, organizational & administration skills
• The ability to solve problems in a fast moving environment
• Identify and solve problems through your own initiative and by communicating with others
• Positive attitude with good people skills.
• Proficient with TMS, MS Office, including MS Word, MS Outlook and MS Excel
• Ability to work effectively without close supervision, collaboratively, independently & under tight timelines
• Have Fun!

National Logistics Services (NLS) is Canada's leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

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