Job Description

Position Summary: Due to continued growth in the region, we are looking for a Dispatcher to join our team in Edmonton, AB. The Dispatcher is responsible for coordinating service call-ins from customers, in addition to service requests from the Waste Services team, and ensuring that all such service requests are addressed in a timely manner. Additionally, they are responsible for developing efficient, cost effective service routes that minimize travel time, meet customer needs and coordinate driver’s schedules. The Dispatcher is also responsible for document preparation including load sheets, waste manifests, and bills of lading. Responsibilities:

• Receive service requests from internal and external sources
• Enter service request details into the customer management system to create work orders
• Coordinate with clients to schedule service dates based upon priority and work order age
• Develop service routes to maximize equipment and driver utilization while minimizing travel time
• Ensure Drivers are equipped with all paperwork, inventory sheets, consumables, etc. to fulfill customer needs at all scheduled stops
• Understand, communicate and adhere to all site-specific safety requirements as well as DOT and TDG regulations.
• Act as a liaison between customer sites and drivers to communicate any delays and/or concerns with clients
• Function within a team of local and remote dispatchers, and as a member of the greater waste services division
• Update the Central Dispatch calendar as required, and distribute the calendar via email daily to drivers, remote locations, and transportation
• Regularly update the call-in map to reflect completed runs versus open work orders, and assist in asset tracking and bin inventories

Qualifications: Technical

• Strong customer service skills
• Above average verbal and written communication skills
• Working knowledge of the Oil and gas industry including experience with oilfield roads, orientation requirements, site access/egress limitations, etc.
• Excellent computer skills with proficiency in the use of the Microsoft Office. Experience with dispatching software and/or waste tracking software may be an asset.
• Ability to effectively multi-task and possess demonstrated organizational skills
• Capable of quickly assessing situations and prioritizing tasks accordingly
• Familiarity with TDG regulations
• Manifesting, and waste classification applicable to divisible and non-divisible loads within Western Canada would be an asset
• Familiarity with Provincial and Federal DOT regulations and permits
• Preference will be given to candidates with previous experience in a Waste or Transportation related industry

Interpersonal

• Excellent communication skills and demonstrated ability to convey information clearly and concisely
• Ability to build relationships and liaise with both internal and external stakeholders
• Good listening skills along with ability to accept and follow direction
• Ability to diplomatically resolve issues and/or concerns that may occur
• Ability to work effectively in a dynamic fast paced environment involving changing priorities and demanding timelines
• Possess strong problem-solving, decision making, research and analytical skills
• Ability to work well in a team environment or independently as required
• Open and honest with team members as it relates to all aspects of the work
• Maintain a positive attitude with the desire to continue to learn and improve processes
• Fit-for-Work each day

Why SECURE? At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a compensation package that competitively recognizes employee contributions and performance. In addition to rewarding job opportunities, we offer an attractive employee package, including:

• Competitive base salary and compensation programs
• Comprehensive benefits package including:
  • Employer paid benefits: health, dental & more
  • Health Care Spending Account
  • Employee Wellness Program
  • Employee savings plans and company matching
• Career progression/internal mobility opportunities
• Community investment activities
• Company/team building events

Stay connected to us:

• Visit us at secure-energy.com and connect with us on our social media channels for our latest job postings, news, community activities, and other updates
• SECURE is an equal opportunity employer. Applicants are not assessed on the grounds of: race, age, disability, sexual discrimination, religion or belief.

Education

Preferred

• High School or better

Skills

Preferred

• Work Accurately and Efficiently
• Strong Customer Relationship Building
• Team Oriented
• Strong Customer Services
• Microsoft Office

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group