Job Description

Hello Applicants!

This role is located out of our Toronto office and applicants are required to be located in Toronto! We are looking for candidates who have dispatch or logistics experience. If you qualify, please send us your resume!

With more than $3 billion in home improvement loans issued to over 500,000 Canadians, Simply Group ( ) provides consumers with industry leading, high-efficiency, home comfort equipment and financing solutions, to modernize their residential properties. Simply Group knows that its people are its greatest asset and is proud to be Great Place to Work-Certified since 2016, including Best WorkplacesTM for Women in 2021. Being Great Place to Workcertified creates a sense of unity within our team. We are proud to showcase this badge of honour because it reflects the contributions made by our employees to create a world-class community and culture. At Simply Group, our goal is to maintain an inclusive work environment and workplace culture as we believe it is truly the foundation of our success. Our goal is to always stay driven, passionate, confident, trustworthy, grateful, and respectful, as delivering top-notch customer service and maintaining a positive work ethic is extremely important to our team. Our lines of business are smashing the status quo and raising the bar in consumer lending. We take an innovative look at the whole picture to offer innovative, comprehensive solutions that break down barriers and improve the lives of our customers and our dealers.

Job Duties/Tasks:

• Dispatch, schedule and close out client installation/service calls.
• Process service requests, prepare paperwork for escalated calls to ensure full customer satisfaction using both common and proprietary concepts, practices, and procedures.
• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
• Arrange for necessary repairs to restore service and schedules.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors via telephone.
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Prepare daily run schedules.
• Receive and prepare work orders.
• Oversee all communications within specifically assigned territories.
• Monitor personnel and/or equipment locations and utilization to coordinate service and schedules.
• Create and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Order supplies and equipment and issue them to personnel.
• Develop a deep understanding of all company products, services and processes

Key Competencies:

• Action oriented.
• Exceptional Communication, both written and verbal in English.
• Critical thinking and problem-solving skills dealing with individual and unique situations as they arise.
• Proven ability to process high volumes of work with accuracy and attention to detail.
• Able to work on several tasks at once, with competing priorities.
• Demonstrate high collaboration within and across teams to get the job done.

Please note this role requires flexibility for shifts Monday through Sunday, 8:00AM-8:30PM.

All candidates will be considered, however only qualified candidates will be contacted. Simply Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Simply Group is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

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