Job Description

Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?
The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our Dispatch team. Reporting to the General Manager, the Dispatch Coordinator partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.
The Company The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec..
With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.
Who You Are Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.
Through your high level problem solving skills, and commitment to outstanding client service, you have developed a track record for understanding business interests, and building on opportunities to enhance business value through data analysis and interpretation.
The Role As Dispatch Coordinator, you will be primarily responsible for organizing daily dispatch for various job sites, working in compliance with all legal and safety requirements regarding the safe control of traffic and flagging personnel. Additionally, this position is responsible for administrative duties and any other tasks assigned by the General Manager to support the functions of business operations.
What you will do:

• Place employees into jobs and send information to employees
• Add premiums to the job when the employee is assigned to the job
• Support the process of last minute job placing, as required (through phone calls and emails as necessary)
• Provide needed information and correspondence to Area Managers
• Coordinate with subcontractors
• Receive calls from traffic personnel reporting absence information
• Accurately enter all absence details for traffic personnel into an Absence Form
• Ensure proper callback protocol is followed via phone
• Ensure proper callback protocol is followed with employees
• Support tracking of availability of resources
• Notify stakeholders when short or canceling jobs (with support of Area Managers)
• Support coordination of rental equipment (with Traffic Employee)
• Review weekend availability
• Process time off requests and sick days
• Review approved paid days to add activities
• Paper timesheets and timesheet console
• Track and provide availability of resources
• Coordinate non-supply cancellations (when occurs same day)
• Trainee placement coordination

Perks & Benefits

• A large, growing company with room for promotion
• Extended healthcare benefits available after probation
• An RRSP matching plan (if applicable)
• Free coffee in office
• Parking on-site

Qualifications

• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure
• Knowledge of Windows Office Applications; Word and Excel
• Telephone skills and mannerisms
• Ability to multi-task and work under tight time constraints
• Dependability and available for flexible working hours
• Previous dispatching experience is considered an asset

Why Universal Group? The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.
The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
If you are this Dispatch Professional: apply today, we can\xe2\x80\x99t wait to hear from you. Come grow with us!
UNV1