Dispatch Coordinator

Bolton, ON, Canada

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Responsibilities:

Coordinate the movement of freight in Ontario and Quebec.
Inspect incoming and outgoing trailers, seals, and documents to ensure operational safety.
Communicate with brokers, carriers, and customers to resolve any discrepancies.
Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
Proactively communicate service risks to customers to provide proper resolution.
Day-to-day communication, via phone and ELDs, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
Following up with drivers to ensure they follow the correct procedure to arrive and depart locations.
Co-ordinate loads to ensure the best time efficiency and on-time pickup and delivery scores.
Manage service concerns, as required, to limit exposure and minimize impact to the customer.
Provide Drivers with the right information and equipment to create a positive customer experience from start to finish.

Job Types: Full-time, Permanent Schedule:

Experience:

Work Location: One location

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