Job Description

Job Summary

We are seeking a proactive and detail-oriented Dispatch Assistant to join our dynamic logistics team. In this vital role, you will coordinate transportation activities, manage freight movements, and ensure seamless communication across multiple systems. Your energetic approach will help optimize delivery schedules, support supply chain efficiency, and uphold excellent service standards. This position offers an exciting opportunity to contribute to a fast-paced environment where your analysis skills and transportation knowledge will make a tangible impact.

Responsibilities:

Communicate with shippers, receivers, customs brokers, customers, and prospects via phone and email to coordinate freight needs. Support and manage all activities throughout the order fulfillment and transportation cycle, including arranging transportation and dispatching load confirmations to customers and fleet drivers while coordinating pick-ups and deliveries to meet customer requirements and deadlines. Dispatch commercial trucks using the TMS system (Tailwind), ensuring accurate and timely data entry. Respond promptly to all time-sensitive emails and customer inquiries. Assist in preparing bi-weekly driver payroll. Work toward achieving company performance goals on a monthly and quarterly basis. Perform additional daily tasks as assigned by management.
Qualifications:

Experience in dispatching is an asset but not required -- we are willing to train the right candidate. Excellent customer service skills and strong geographical knowledge of North America (an asset). Familiarity with trucking industry such as ACE, ACI, CTPAT, PIP, FAST, CSA, HAZMAT is considered an asset. Proficiency with Outlook and other Microsoft Office applications (excel, PowerPoint). Fluent in English, both written and verbal. Strong team player with the ability to work effectively in a fast-paced environment while also being capable of working independently. Ability to work well under pressure and meet strict deadlines. Strong organizational skills and attention to detail. Excellent communication skills over the phone and through email.
Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Life insurance
Work Location: In person