Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid The Opportunity The Director of Mortgage Broker and Lender Support – acts as President of Broker Support Centre Inc.(BSC), a wholly owned subsidiary of Manulife. BSC maintains the software used to generate offer packages for Mortgage Protection Plan (MPP) and Credit Security Plan (CSP) insurance products. BSC also oversees processing of the completed insurance applications, safeguarding and controlling appropriate use of the data before submitting good quality applications to Manulife. As head of BSC you will lead and be actively engaged in the business areas and functions involved in providing administrative and technological support to our distributors (mortgage brokers and lenders), who generate the insurance offer as part of the mortgage application process, through a mortgage origination system. This includes (but not limited to) the following:

• Providing technological support to onboard new and maintain existing mortgage origination system (MOS) partners in order to enable them to generate the mortgage creditor offer as part of the mortgage application process.
• Providing support to onboard new distribution partners – such as mortgage brokers and lenders – providing them with requisite systems access and training as needed to effectively generate our offer
• Overseeing all operational aspects – integrating system applications when necessary
• Providing detailed reporting on lender results
• Acting as party to and negotiating contracts with distributors and technology business partners involved in the offer of mortgage creditor insurance.
• Providing third-party Relationship Management as required

As President of BSC, you will report to the Head of Mortgage Creditor Insurance. As a critical member of the leadership team, you will be active in shaping and supporting key strategic initiatives, while identifying additional opportunities designed to efficiently and effectively enhance our distribution, operations and processes. This role is also required to engage and collaborate with VP National Sales and Regional Sales Directors in support of their initiatives and effort to increase sales through efficient and effective use of our systems, processes, procedures and expanded distribution. This role works closely with Mortgage Creditor Sales Support Manager team and acts as SME on all relevant MCI projects and initiatives Promote and represent our business as you build and develop new and existing business partnerships Implement and sustain initiatives that support the efficient operation of the Mortgage Creditor and BSC business as we evolve our digital solutions. Lead, coach and manage the teams who operate within BSC, establishing standards and procedures to improve effectiveness and manage risk, while fostering a culture of high performance and engagement This role requires the ability to work at a strategic and operational level, developing a broad understanding of the day to day operations of the MCI business, a working knowledge of the market (Broker and Lender) and the ability to identify and articulate business opportunities and implications. Responsibilities

• Manage and lead a high performing team of direct reports, including people leaders
• Ensure the processes and operations which fall under the BSC umbrella are running efficiently and effectively
• Be a key contributor to various initiatives and strategic projects
• Collaborate closely with other members of the Mortgage Creditor Leadership Team (MCLT) on day-to-day operations as well as key account management
• Manage some relationships with key third party partners, such as technology vendors
• Proactively develop strategy to contribute to revenue growth and operational efficiency

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Experience leading a team, specifically with a demonstrated history of strong employee engagement
• Good knowledge of project management principles
• Understanding of the creditor insurance industry in Canada
• Strong knowledge of digital integrations (ASI, AGI, etc)
• Relationship management experience

• A capacity for constant learning from both success and failure
• Open to change and continuous improvement

Nice to Haves:

• Existing relationships within the Mortgage Broker industry

On the job you will:

• Work closely with internal stakeholders on ensuring the smooth day to day operation of the BSC functions

• Work closely with internal stakeholders on Mortgage Creditor strategic initiatives
• Collaborate closely Product Owners and other stakeholders in an Agile environment
• Mentor and develop the team to achieve their highest potential
• Travel to industry events to participate, collaborate, and learn

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact

#M-CA-IN-CM #LI Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .