Job Description

Description
Position Overview
At TELUS, we're committed to leveraging our world-leading technology to produce truly outstanding human outcomes. As one of Canada's leading technology companies, we're boldly innovating to deliver exceptional experiences to millions of customers across wireless, business and residential solutions. Our success is built on our people-first culture, commitment to diversity and inclusion, and dedication to giving back to our communities.
The Opportunity
We are seeking a dynamic and highly strategic leader to serve as Director of Strategic Operations for our Executive Vice President. This hybrid role blends responsibilities of a Chief of Staff, PMO Director, and Strategy Office Leader, acting as a force multiplier to the EVP and a critical driver of cross-functional alignment, strategic planning, and execution excellence.. The successful candidate will be responsible for orchestrating comprehensive strategic planning processes, managing P&L oversight, and fostering collaboration across key enabling functions. The successful candidate will operate as a peer within our senior leadership team, leading cross-functional initiatives that shape our company's future.
This role is perfect for a strategic leader who thrives in a fast-paced, customer-centric environment and has a passion for driving transformational change in the telecommunications industry.
Key Responsibilities
Strategic Planning & Execution

• Drive the EVP's strategic planning processes (annual and multi-year)
• Conduct competitive analysis, market scans, and internal assessments
• Translate strategy into clear goals, OKRs, and execution plans
• Track and report progress on strategic initiatives across the organization

Chief of Staff Responsibilities

• Serve as advisor and thought partner to the EVP
• Prepare executive briefs, board materials, and internal comms
• Manage EVP priorities, decision flows, and stakeholder engagements
• Represent the EVP in select meetings and cross-functional forums

Program & Portfolio Management

• Oversee the delivery of strategic and cross-functional programs
• Establish project governance frameworks, tools, and reporting cadence
• Track milestones, manage risks, and ensure accountability across teams
• Coordinate resources and budget oversight for key initiatives

Cross-Functional Leadership

• Lead through influence across Operations, Finance, Product, HR, and other teams
• Facilitate executive forums and leadership offsites
• Champion change management and organizational alignment efforts

Qualifications
Required Knowledge and Experience

• 10+ years in strategic operations, management consulting, PMO, or executive support roles
• Proven experience working directly with C-suite or EVP-level leadership
• Strong strategic acumen, with ability to see the big picture and dive into details
• Exceptional communication and stakeholder management skills
• Deep expertise in project/program management frameworks (Agile, Waterfall, OKRs)
• Analytical mindset with comfort in data, financial modeling, and KPIs
• High integrity, emotional intelligence, and executive presence

Preferred Qualifications

• MBA or Master's degree in Business, Strategy, or related field
• PMP, Lean, or Agile certifications
• Experience in telecommunications

Leadership Competencies

• Leadership Excellence: executive presence, influence without authority, change leadership and transformation management,, high degree of integrity
• Strategic Thinking: Exceptional ability to balance short-term operational requirements with long-term strategic initiatives, demonstrating systems thinking and scenario planning capabilities
• Collaborative Partnership: peer-level relationship building and management, cross-functional team leadership, consensus building and conflict resolution, enterprise thinking beyond functional boundaries
• Communication & Influence: exceptional written and verbal communication skills, presentation and facilitation capabilities, stakeholder management across all levels, crisis communication and management
• Change Management: Proven experience leading organizational transformation initiatives, and strategic pivots in complex, matrixed environments
• Stakeholder Management: Advanced skills in building trust, managing competing priorities, and aligning diverse stakeholder groups toward common strategic objectives
• Decision Making: Strong analytical and critical thinking skills
• Business and Financial Acumen: Deep understanding of P&L management, capital allocation, and value creation strategies in consumer businesses
• Innovation Leadership: Demonstrated ability to drive innovation, challenge conventional thinking, and lead strategic transformation initiatives

What We Offer

• Competitive compensation package
• Comprehensive benefits package including health, dental, vision, wellness programs, and executive health assessments
• Flexible work arrangements with hybrid remote/office model and commitment to work-life integration
• Professional development opportunities including leadership programs
• Collaborative, inclusive culture that values diversity, innovation, and community contribution
• Access to cutting-edge technology, data analytics platforms, and strategic planning tools

Salary Range:
Performance Bonus or Sales Incentive Plan:
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required