Job Description

The Director, Regional Offices is responsible for providing strategic and operational leadership by planning, directing and managing the Regional Offices. The incumbent is also responsible for providing leadership to staff and directing the overall performance and results of the Brandon and Thompson offices.

Job Duties:

Responsible for the overall management of all Regional Office services for the WCB.

Provides management, leadership, direction, guidance, and support to Brandon and Thompson staff. This includes responsibility for hiring, conducting performance reviews, labour relations, performance development, coaching and deciding on disciplinary action up to and including dismissal where necessary.

Works with each of their Manager/Supervisor to develop performance management frameworks, establish performance measures and targets, tracks and reports on performance results to senior Compensation Services leadership team as required.

Partners with other division business units to ensure Regional Office service delivery appropriately complements, augments and wherever possible enhances the overall effectiveness of the delivery of WCB services to customers.

Contributes to Compensation Services annual planning, identifying and assessing opportunities for improving service delivery and achieving Compensation Services\' and WCB strategic goals.

Reviews and monitors policies, procedures and processes, and in collaboration with the other Directors in the division, makes recommendations for enhancement, and participates in policy reviews, process and system improvements, and ensures staff understand and implement new policies/procedures consistently.

Addresses escalated customer service issues.

Liaises with local stakeholders and community organizations around issues of common concern including representing the Board at various regional public speaking engagements

Participates as a member on various joint committees

Works with the Communications division to identify marketing and advertising opportunities within the regional offices service area

Develops and manages the annual department administrative budget.

Pursues professional development through any of the following: literature reviews and research, training courses, continuing education, seminars and conferences and industry networking.

Performs other related duties as assigned.

Qualifications:

University degree in a related discipline.

Minimum 5 years progressive management experience

Knowledge of managerial techniques and principles

Proficiency in the use of personal computers and software (Word/PowerPoint/Excel) in a Windows environment

Excellent research, analytical and problem solving skills

Superior written and verbal communication skills including the ability to develop and deliver presentations and reports to senior management and other stakeholders

Excellent interpersonal skills with the ability to use tact and discretion in dealing with sometimes confrontational situations

Ability to lead, manage, mentor and motivate staff

Ability to develop, interpret, apply and communicate policies and procedures

Ability to plan and manage multiple demands

Ability to manage, promote and lead organizational change

Ability to develop and manage budgets

Ability to work independently and in a team environment

Must be able to travel as required including within city limits and within the province of Manitoba

Knowledge of adjudication, disability management, vocational rehabilitation or case management programs, policies, procedures and principles would be an asset.

Additional Information:

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resum\xc3\xa9 if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About WCB:
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

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The Workers Compensation Board of Manitoba is a mutual workplace injury and disability insurance agency funded by employer premiums. We are here to insure and support safe and healthy work and workplaces. We put workers and employers at the centre of all we do. We provide them with valued services for injury prevention, compensation and return to health and work while maintaining system integrity.

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The Workers Compensation Board of Manitoba is a mutual workplace injury and disability insurance agency funded by employer premiums. We are here to insure and support safe and healthy work and workplaces. We put workers and employers at the centre of all we do. We provide them with valued services for injury prevention, compensation and return to health and work while maintaining system integrity.

Workers Compensation Boards of Manitoba