Job Description

Description :

MAJOR RESPONSIBILITIES:

Lead sales programs and events and train and instruct sales procedures: Train, develop and coach Image Consultant team to perform in person and/or virtually. Teach and lead by example on all aspects of pre- consultation, consultation, and post-consultation communication
Implement and assist in the design of the sales strategy, process, and performance to improve productivity and profitability. Create and deliver specific sales programs and initiatives, such as \xe2\x80\x9cRefersion\xe2\x80\x9d, \xe2\x80\x9cOpen Houses\xe2\x80\x9d and \xe2\x80\x9cMeet the Doctor\xe2\x80\x9d events etc.

Oversee and lead sales experience and learning solutions: Improve employee effectiveness by mentoring sales strategies, member experience strategies and individual performance. Support HairClub revenue growth by performing every consultation successfully. Develop and follow SMART plans to achieve goals and analyze both successes and failures. Lead and conduct consultations (in center and virtually). Achieve proficiency at utilizing Salesforce and other sales software

Effective partnership and collaboration: Collaborate with Marketing partners to exceed target for leads, shows and sales following Lead-Appointment-Show-Sale (\xe2\x80\x9cLASS\xe2\x80\x9d) metrics

Work with marketing partners to exceed target for leads, shows and sales following Lead-Appointment-Show-Sale (\xe2\x80\x9cLASS\xe2\x80\x9d) metrics. Create, generate, and drive grass roots marketing and sales efforts. Collaborate with National Contact Center (\xe2\x80\x9cNCC\xe2\x80\x9d) to identify potential leads for consultations. Collaborate with Field leadership to connect sales and non-sales with Center personnel. Collaborate with Information Technology to drive the ultimate member and employee experience. Collaborate with Learning and Development to drive an effective training process and ultimate employee experience. Collaborate closely with the Technical (Salon Support Team) and Surgical Teams to ensure members receive the UME and monitor service levels to enhance each experience. Manage sales process compliance. Manage new member experience.

Performs other duties as required

MANAGEMENT AND COLLABORATION:

• Collaborate with Image Consultants by providing proper sales training and tactics.
• Collaborate with various Corporate Departments and Field to develop and provide exceptional sales initiatives and processes.

KEY MEASURES OF SUCCESS:

• Monthly sales revenue goals above budget expectations

• Sales volume at or above goal
• Consultation volume at or above goal
• Revenue per consultation at or above goal
• Hair mix of 40% on Xtrands +
• LASS metrics exceed budget expectations
• Maintain high-performance Image Consultant sales team
• Meet or Exceed Net Promoter Score (\xe2\x80\x9cNPS\xe2\x80\x9d)

QUALIFICATIONS:

• Bachelor\xe2\x80\x99s degree with a major in business preferred or equivalent working experience
• Multi-Unit management Expertise
• At least 7 years of sales and leadership experience

KEY COMPETENCIES:

• Excellent communication, instructional, interpersonal, analytical, and strong organizational skills
• Ability to think strategically, communicate vision, and execute plans to meet business objectives
• Exceptional people leader that excels in building motivated high-performing sales teams
• Excellent sales skills
• Utilize superior organizational, time management, and multi-tasking ability
• Goal-oriented, with ability to lead team to a desired outcome
• Leads by example
• Ability to work with Microsoft Outlook, PowerPoint, Excel, Word and Teams, Client Relationship Management (CRM) software (Salesforce etc.), Point of Sale (POS) and other technology as needed
• Professional image

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Skills : Able to work under pressure: Novice

Behaviors : Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivation : Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help

HairClub