Job Description

Job Summary

The Director of Property Management will showcase the Vivenda Brand through the professional management of our company's multi-family and commercial real estate portfolio, delivering exceptional service and operational excellence while cultivating a sense of community in all our properties.

Duties and Responsibilities

To assist ownership in achieving their objectives, including:

Delivering

value-based tenancy

for residents and tenants across residential and commercial assets Maintaining high property standards and curb appeal through a team of in-house maintenance professionals Supporting a culture of

best-in-class service

for both residential and commercial tenants Providing strong

leadership, mentorship, and coaching

to the property management team Developing and enforcing property management

policies, SOPs, and compliance frameworks

Driving

operational efficiency

and continual process improvement Supporting

revenue growth and NOI optimization

, with an emphasis on return on investment
Strategic & Financial Oversight

Prepare and manage

annual operating and capital budgets

for all assets Collaborate with ownership and executive leadership to align portfolio performance with long-term investment goals Evaluate property and lease performance; identify strategies to improve financial returns Lead monthly reporting on financials, leasing, team development, and asset performance Oversee

CAM reconciliations

, lease escalations, and capital planning Analyze market data to identify

trends, repositioning opportunities, or acquisition targets

Asset Operations

Direct and review preventative maintenance programs, vendor contracts, and building system servicing Ensure compliance with municipal, provincial, and federal building codes, health and safety legislation, and environmental standards Review and approve marketing and leasing strategies for both residential and commercial properties Lead capital improvement and renovation planning, particularly for tenant-facing upgrades in commercial spaces
Leadership & Culture

Lead and support the property management team including property managers, leasing, maintenance, and custodial staff Foster a team culture based respect, trust, value, and care Support managers in navigating

RTDRS

processes and lease enforcement Stay current on

arrears, lease expiries

, and occupancy forecasts Be available to support on-call emergencies and complex tenant issues when needed

Qualifications - Education and Experience

Minimum 7-10 years' experience

in property management across

multi-family and commercial real estate (retail, office or mixed-use preferred)

At least

7 years in a senior leadership role

, with proven success in building high-performing teams Experience in managing

commercial leases, renewals, and tenant relations

Strong understanding of

Triple Net (NNN) lease structures, CAM, and tenant improvement (TI) processes

Post-secondary education in real estate, property management or business

RECA license

,

CPM

or

RPA

designation is a strong asset Expertise in the

Residential Tenancies Act

, plus working knowledge of

commercial lease law

Solid understanding of

OH&S regulations

, environmental compliance, and energy efficiency practices Highly proficient with

Yardi, MRI, or equivalent property management software

Class 5 driver's license with clean abstract; clear police/vulnerable sector check

Knowledge, Skills and Abilities

Strategic thinker with strong business acumen and

analytical mindset

Proactive, adaptable, and motivated by innovation and growth Exceptional communicator with

strong conflict resolution and negotiation skills

Able to balance multiple priorities under pressure with

decisive leadership

Financially savvy with

budgeting, forecasting, and performance reporting

experience Customer-centric mindset, equally at ease with tenants, contractors, and stakeholders Committed to operational excellence and aligned with Vivenda's values and vision
Job Type: Full-time

Work Location: In person

Expected start date: 2025-09-02