Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry\xe2\x80\x94for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura\'s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The role: The Director of Operations provides leadership and oversight of the company\'s omnichannel distribution and fulfillment operations, delivering best-in-class operational performance. This role is responsible for translating short, medium and long term corporate goals into operational strategies and plans, and proactively addressing risks and opportunities. You will ensure that departmental OKRs and KPIs are met or exceeded, and build a strong culture of collaboration, accountability, and continuous improvement. This role plays a critical role in developing and executing global expansion plans, and is a key business partner and collaborator to cross functional peers.
What you\'ll do:

• Develop & oversee KPIs for Operations team
• Foster a culture of collaboration, accountability and continuous improvement
• Oversee budget management including labour, supplies, company assets, capital investments, maintenance and repair, and third-party contracts
• Evaluate fiscal metrics and adjusts activities to meet or exceed performance expectations
• Translate the company\'s strategy into operational strategies to ensure that operations are always aligned with the company strategy with the most efficient and effective approach and plans
• Establish the strategic roadmap to evolve operations into a world class function
• Analyze growth of operating against facility size, processes, equipment and staff to maintain proper storage, receiving, and shipping capabilities for present and future business
• Communicate cross functionally with other business units to collaboratively resolve any customer or delivery opportunities or issues
• Owns and develops operations business continuity planning and the execution of business continuity plans to ensure business is operational under emergencies
• Ensures development and compliance with all insurance policies of operations facilities
• Evaluate and ensures the appropriate use and updating of all warehouse systems, working with IT support to resolve any issues
• Oversees and leads negotiation with vendors including carriers for existing lanes and new lane introductions
• Interprets, trains, and consistently enforces company policies and procedures.

What you bring to the team:

• 12+ years experience in an enterprise-wide operations leadership role
• Bachelor\'s Degree in Supply Chain Management, Business Administration or related field
• Deep experience of in-house fulfilment centre management, applying Lean Six Sigma principles to drive continuous improvement in productivity, waste reduction and process optimization
• Experience in setting up and/or optimizing physical operations layouts, improving material flow, and managing operational capacities
• Has previously led and overseen inventory control within a high-volume seasonally-driven DC/FC
• Has applied experience in transportation and logistics, preferably within the small parcel and courier sectors
• Has strong operational planning and risk management capabilities
• Consistently demonstrated thought leadership in previous roles, and brings novel ideas and solutions to functional and corporate problems and opportunities
• Proven operational and tactical planning skills with experience working cross functionally on complex problems
• Experience of operating in multiple ERP and WMS environments
• Excellent verbal and written communication skills
• Results driven: ability to take steps personally to ensure that mutual goals and performance target are met within the appropriate time frame

Benefits at Mejuri:

• A minimum of three weeks vacation, plus personal days and three religious observance days.
• A hybrid work model for all corporate roles.
• \'Mejuri Passport\' which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount!

Please note that these benefits apply to full-time employees.

Location:
At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual\'s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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