Job Description

Director of Operations
Nordik Spa-Nature For those who dream of being somewhere else, Nordik Spa Nature is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Nature Spa allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break. Join us! When you work at Nordik Spa-Nature, you don't just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen. Who we are Our mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our nature spa is to cultivate peace. Here at Nordik Spa-Nature, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa. What we want In support of the General Manager, the Operations Manager will ensure that our guests' experience meets Nordik's quality standards. He/she will be responsible for coordinating the various activities of the guest experience, housekeeping, massage therapy and care teams. This position requires leadership and business acumen that will allow you to expertly engage our teams to deliver on our mantra of "Leave your problems behind". Your main priorities will be to recruit and lead teams across our world-class departments, maximize financial performance, promote cross-departmental collaboration and ensure the promotion of our mission. What you will do Management activities: planning, organizing and controlling

• Provide leadership in planning, organizing and directing departmental activities to achieve the company's strategic objectives and ensure a worry-free customer experience;
• Establish, implement and maintain processes to enhance the customer experience so they can disconnect from the worries of everyday life;
• Ensure the planning, preparation, monitoring and control of budgets and the effective use of human, financial and material resources;
• Analyze and regularly review the performance indicators in place in order to improve them;
• Ensure the implementation of all defined rituals in accordance with established standards;
• Ensure that the overall appearance of the site and guest services are in accordance with established standards;
• Establish and ensure mechanisms are in place to manage, monitor and evaluate the overall guest experience to support our vision.

Leadership and Collaboration

• Provide leadership in the management of executive and support staff;
• Determine priorities, workloads and work schedules;
• Ensure recruitment, selection, training, development and evaluation of staff;
• Supervise staff to maintain a work environment conducive to retention and engagement;
• Coordinate with other departments in the company on major projects and initiatives involving them and the experience.

Profile required

• University degree in business administration, hotel or tourism management, or significant or relevant related experience;
• At least five years of experience in managing large multidisciplinary teams, ideally in the tourism and hotel industry;
• Strong sense of hospitality towards both clients and employees
• Knowledge of human resources relevant to team management: labor laws, disciplinary, etc.
• Ability to manage teams of self-employed individuals
• Natural leader and mentor to others;
• Ability to professionally develop the Leaders of his/her team
• Sense of challenge, perseverance;
• Being action and results oriented;
• Strong organizational skills;

Why Nordik Spa-Nature? To be an Artisan in an inspiring company that offers you several advantages (under certain conditions) such as

• Free access to the baths, the Källa and the corporate gym
• Contribution to a group RRSP
• Group insurance
• Discounts on food, massage therapy and treatments.
• And much more!

Salary Salary is based on Nordik Spa-Nature's salary scale and benefits. Work schedule Full time position of 40 hours per week with a flexible schedule (days, evenings, weekends, holidays). To apply Send us your resume and cover letter by clicking on "Apply" below.