Job Description

MISSION

We provide leading edge life safety solutions with an unmatched service experience.

PURPOSE

To create safe communities.

VALUE OF THE ROLE

As the

Director of Business Development - Security

, you'll play a key leadership role in driving the growth of Radius Security (Canada) across our current market and into new territories. Focused on strategic expansion, you will lead efforts to secure new contracts for Interior (Intrusion, Access Control, Interior Monitoring) and Exterior Security Services (Remote Guarding, Anti-Loitering, Flood Detection) and future service offerings developed through innovation and market insight.

You'll partner closely with Operations to ensure we deliver on our promises, assist in the development and training of our Sales team in achieving their sales goals, and support our inside sales support team in supporting positive customer experiences and retention. Your leadership will help ensure Radius Security is not only competitive-- but top of mind in the security space.

This is more than a traditional sales leadership role -- it's an opportunity to elevate the life safety experience for our customers, lead strategic collaboration across teams, and play a key role in shaping the future of our Security Services division. You'll help us strengthen long-term relationships and deliver consistent, value-driven solutions that align with our mission to create customers for life -- through trust, performance, and care.

Join us to build trust, grow the market, and help make Radius Security a name synonymous with safety, service, and excellence.

CORE AREAS OF RESPONSIBILITIES

Lead and Develop a High-Performing Sales Team

Build and mentor a passionate, results-driven sales team aligned with the "Customers for Life" vision Provide coaching, support, and performance management to help team members meet individual and team revenue goals, including accountability to leading indicators. Conduct regular one-on-ones, performance check-ins, and accountability meetings using company platforms Develop a strong second-in-command to support succession planning and leadership continuity Oversee ongoing training and development of new and seasoned sales reps and the account management team
Drive Sales Growth and Revenue Achievement

Oversee sales strategies that support annual revenue targets across our Interior and Exterior Security Product Lines Oversee quoting to ensure proposals are profitable, accurately scoped, and well-qualified. Secure favorable outcomes by leading strategic client negotiations that balance value creation and long-term relationship building. Lead and/or attend client meetings to conduct account reviews, gather feedback, and deepen understanding of their evolving needs. Collaborate with leadership to develop annual budgets and forecasts aligned with organizational objectives, and hold the team accountable to meeting gross profit and expense targets
Expand Market Presence and Strategic Business Development

Identify and grow new verticals while expanding offerings to existing customers Innovate service offerings and cross-selling strategies with the Leadership team that deepen customer relationships and increase share of wallet Collaborate with the Research & Development team to provide market insights and assess emerging technologies and products that can strengthen and expand our service offerings. Proudly represent Radius at industry events, networking functions, and client-facing activities to strengthen brand awareness and uncover growth opportunities Collaborate with Marketing on campaigns and messaging to support Security Services business development
Strengthening Customer Retention and Account Management

Develop and lead a proactive retention program targeting at-risk accounts in collaboration with Sales and Client Relations teams Monitor and report on client attrition trends, identifying causes and creating action plans to reduce turnover Support direct reports in identifying and addressing shifting market dynamics that may affect customer loyalty
Champion Company Culture and Cross-Functional Collaboration

Promote a value-over-price mindset focused on service experience & customer relationships Promote a strong, engaged, and safety-focused team culture centered on Radius DNA fundamentals Foster productive relationships with internal stakeholders across Operations, Finance, and other business units

*Please note:

this is not an exhaustive list and other responsibilities may be required.

OUR IDEAL CANDIDATE

Minimum

5 years of senior sales leadership experience, with a proven track record of:

Building, leading, and inspiring high-performing sales teams

, fostering a culture of accountability, collaboration, and results

Coaching and developing sales talent (both new and seasoned sales reps)

Driving strategic sales business plans with an entrepreneurial approach

Expanding into new markets and geographies

Contributing to marketing strategies and go-to-market plans

Reviewing contracts and qualifying leads effectively with the team

Strong business acumen with the ability to

scale revenue from $25M to $60M

over the next 5-7 years

Relationship-Driven, excellent

networking and relationship-building

skills, both internally and externally

Creating retention programs driving long-term customer partnerships

Experience collaborating cross-functionally to create

bundled service offerings

, increase share of wallet, and partner with executive leadership to drive growth

Strong presence in client-facing settings, including:

Trade shows

Industry networking events

Client meetings, presentations, and lunch & learns

Solid

financial & business acumen, including the ability to:

Set and manage budgets

Analyze sales performance

Drive revenue growth and margin improvement

Optimize sales-related expenses

Experience in a service-based industry

is a strong asset, especially in organizations focused on

value-based selling

and long-term client partnerships

Comfortable navigating Microsoft Office and CRM/sales systems to pull reports and analyze data to make informed decisions.

Willing to travel approximately 20% of the year for in-person collaboration with sales teams, client meetings, and participation in tradeshows or industry events--primarily in Alberta and Ontario, with occasional travel to other parts of Canada and Texas.

Core Competencies

:

Emotional Intelligence

Leads with humility, empathy, and strong listening skills. Handles conflict and adversity with professionalism and promotes personal growth.

Business Development

Identifies growth opportunities, expands the customer base, and drives revenue through strategic sales initiatives.

People & Performance Leadership

Builds accountable, high-performing teams through coaching, support, and a focus on results.

Organizational Excellence

Effectively manages priorities, delegates tasks, and ensures alignment and follow-through across teams.

Customer-First Ownership

Takes initiative, solves problems quickly, and ensures an exceptional customer experience at every touchpoint. Passionate about long-term relationships and is aligned with our vision of creating 'customers for life'.

Solution Ownership

Thinks critically, resolves issues efficiently, and drives (and inspires others to drive) solutions

Welcomes Fun

Brings positive energy to the team and knows how to lighten the mood when needed. Embraces team bonding--whether excelling at golf or just enthusiastically participating with a great attitude, while golfing poorly.

WHY DOES OUR TEAM LOVE WORKING FOR US?

Job Stability with Purpose

As an essential service provider, we proudly continued supporting our communities throughout the pandemic--and we're still growing. With consistent year-over-year expansion and exciting plans ahead, you'll be joining a company with a strong foundation and a bright future.

Flexible Work Options

Enjoy the freedom to structure your workday in a way that suits you--whether from home, in the office, or a blend of both--so you can maintain productivity while supporting your well-being.

Comprehensive Benefits Package

We offer extended health and dental coverage, RRSP matching, a Monthly Profit-Sharing Bonus, an Employee & Family Assistance Program, charitable donation matching, and even a bonus stat holiday on Boxing Day.

Growth & Development

We're invested in your growth. From internal coaching to paid external training, we offer opportunities to build your skills and advance your career.

A Culture That Celebrates Fun

From pub nights and virtual game sessions to team outings and community volunteer events, we believe in creating space to connect, recharge, and have fun as a team.

Empowered to Make a Difference

Your ideas matter. We love when team members bring forward fresh perspectives and get to see their initiatives make an impact. Speak up, take ownership, and help shape how we grow.

Convenient & Scenic Location

Our office is steps from the river, with walking paths perfect for a refreshing lunch break. We're also just minutes from the Queensborough shopping center.

Proudly Community-Rooted

Our brand is trusted, respected, and recognized in the communities we serve. When you work with us, you're part of something people believe in--and are proud to represent.

Job Type: Full-time

Pay: From $170,000.00 per year

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Application question(s):

Do you have sales leadership experience in a service-based industry? If so, which industry?
Experience:

Strategic Sales Management: 5 years (required)
Work Location: In person