Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

We are hiring a Director, Loyalty & Consumer Insights

Reporting to the Vice President, Loyalty & Analytics, the Director will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to high profile initiatives at Shoppers Drug Mart and Joe Fresh. Leveraging the rich customer data from Canada\xe2\x80\x99s leading loyalty program, PC Optimum, the Director will lead a team of analysts to guide our loyalty strategy and execute campaigns in collaboration with Marketing, Operations and Merchandising.

What You\'ll Do:

• Accountable for $400M+ Loyalty P&L, and managing variance to budget and forecast
• Lead the execution of loyalty campaigns at Shoppers Drug Mart and Joe Fresh, in collaboration with Marketing and Merchandising teams
• Provide thought leadership to senior management on loyalty program strategy, and find opportunities to increase incremental sales generated by loyalty promotions
• Build and strengthen partnerships with internal stakeholders, and identify opportunities to improve our loyalty program experience and grow share of wallet with our customers
• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendations
• Provide guidance, coaching, and identify development opportunities to drive personal growth of 5 direct reports
• Identify and implement new processes to enhance the team\xe2\x80\x99s efficiency

What You\'ll Need:

• Minimum 6 years related work experience in an analytical role. Experience ideally in Retail, CPG industry, Consumer Finance, or Telecommunications
• Demonstrated results leading and developing team of analysts
• Strong relationship management and ability to influence senior stakeholders
• Ability to synthesize large amount of data into insights
• Demonstrated strong business acumen
• Self-starter. Comfortable with high degree of ambiguity
• Advanced knowledge of MS Excel, PowerPoint
• Working knowledge of SQL, or Python is an asset

Why now?

We are increasing our customer focus, leveraging our unique insights through a consultative approach with internal and external partners. You will get a sense of the big picture here, and a chance to contribute substantially early on.

Success in Analytics at Shoppers Drug Mart is not only about being strong analysts \xe2\x80\x93 but it is an opportunity to prove your business sense, develop strong communicative skills and work on high profile programs to drive performance and smart change.

And on top of that, every year, Shoppers Drug Mart employees at Central office, and in the stores of our Associate Owners, contribute more time, money and effort to great charitable causes across Canada.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart