Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We\'re a different kind of bank with a different type of team\xe2\x80\x94we\xe2\x80\x99re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Term Length: 4 Months, Winter 2024

Term Start: January 8, 2024

Term End: April 19, 2024

CO-OP - Enterprise Customer Insights

Are you at the top of your game? Bring your expertise and knowledge to Canada\xe2\x80\x99s largest retailer. We are looking for hard-working, nice and curious team members to help bring our Data & Analytics game to the next level. This is an exciting time to join our team \xe2\x80\x93 we are changing the game in a big way!



Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada\'s largest and most loved loyalty program.

As an Analyst, Loyalty Member Growth and Acquisition - Co-op within the PC Optimum Loyalty Portfolio management team, you will work on the team responsible for leading and supporting new initiatives for the program to drive member engagement and acquisition for PC Optimum . You will leverage your passion for customers and analytical skills to uncover and report on customer and loyalty program insights.

Please note this position is based out of Loblaw\'s Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.

What You\'ll Do:

• Manage every-day executions of loyalty campaigns for the PC Optimum program including idea generation, campaign setups, performance reviews, customer data analysis, and budget management.
• Prepare reports and presentations to report on short-term and long-term performance of the loyalty campaigns with a focus on measuring progress against objectives and key results (OKRs) (e.g., digital engagement)

• Deep dive into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and experience with our Loyalty program

• Support detailed analysis (data sourcing, analysis, testing) to ensure reliability, credibility and viability of conclusions and recommendations
• Develop concise and easy to understand strategic and customer insights from data analysis
• Across all of the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Loblaw Technology & Analytics, Loyalty Operations, Marketing, and/or Loblaw Digital

What You\'ll Need:

• Be enrolled in 2nd or 3rd university, working toward a degree in Business, Economics, Mathematics, Engineering, or Computer Science
• Ability to synthesize large amount of data into insights
• Strong intuition for business
• Curiosity and willingness to ask questions
• Strong communicator skills and comfortable collaborating within cross-functional team
• Excellent organization ability to stay on top of a multifaceted and fast paced business, while leading multiple assignments at a time
• Strong teammate and self-starter
• Strong attention to detail to ensure data accuracy and quality
• Advanced knowledge of MS Excel
• Basic knowledge of SQL is a must
• Experience in Retail an asset

Why now?

We are growing our customer focus, using our outstanding insights through a consultative approach with internal and external partners. You will get a sense of the big picture here, and a chance to contribute meaningfully early on.

Success in Analytics at Loblaw is not only about being strong analysts \xe2\x80\x93 but it is an opportunity to prove your business sense, develop strong communicative skills and work on high profile programs to drive performance and thoughtful change.

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

PC Financial recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Loblaw