Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Director, Financial Crime Program, Operations, and Intelligence

Location: British Columbia (CA-BC)

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote

Coast Capital Savings: Building Better Futures Together

What's the job?

This role is responsible for managing and overseeing the fraud, corporate security, and financial crime compliance (including anti-money laundering, anti-terrorist financing and sanctions) program, operations and investigations for all of Coast Capital and its related entities (where applicable). In particular, the role is responsible for ensuring operational excellence in preventing and detecting financial crimes (and the corresponding impact on Coast Capital and its members), setting and adjusting KPIs and KRIs and reporting on those, and operationalizing the fraud and AMLATF program components to meet regulatory requirements and expectations. The role ensures appropriate people and technology exist to meet Coast Capital member and regulatory expectations relating to financial crimes.

What you'll get to do:

• Oversee a team of financial crime risk analysts (i.e. level 1) and financial crime risk investigators (i.e. level 2) to ensure corporate and industry financial intelligence and reporting standards are met.
• Oversee a team who conducts member risk assessment, due diligence and enhanced due diligence and supports demarketing in coordination with lines of business.
• Oversee risk management specialists that manage fraud, AMLATF and sanctions program components (training, documentation, risk assessment, audit engagement) and engaging with agile teams on program development.
• Delivers the target operating model including technology, people and processes to continue the journey of creating a scalable solution that meets the needs of Coast Capital, its employees and its members.
• Ensure Coast Capital meets its regulatory expectations by supporting projects and initiatives as a subject matter expert
• Creates procedures and reporting to ensure senior management and the Board have appropriate line of sight into the status of Coast Capital's financial crime and corporate security risk.
• Oversees the tuning and testing of technology systems and vendors used to monitor, detect, prevent and respond to financial crime and associated regulatory risks.

Who You Are:

• Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
• Certified Anti-Money Laundering Specialist (CAMS) designation an asset.
• Other formal education or equivalent experience in AMLATF and/or fraud risk management, internal controls management, governance and assessment (audit) or project management desired. Other formal training or equivalent experience in people management, change management, facilitation, negotiation, or communication desired.
• Minimum 7-9 Years of Job Related Experience in compliance and/or risk management is required
• Experience within the financial crimes operations space in a financial institution is required.
• Proven ability to develop and execute an effective financial crime risk management program required.
• Experience using a full suite of financial crime risk management tools to identify, assess, manage and report financial crime risk is desired.
• Demonstrated experience developing and maintaining relationships with colleagues which includes providing constructive feedback to colleagues is required.
• Experience in process design, improvement and/or experience in more than one type of risk under the umbrella of risk management is desirable.
• Strong leadership and change management skills
• Strong ability to develop people through coaching/mentoring to help drive performance
• Strong oral and written communication skills; able to present information in a clear and concise manner at all levels of the organization
• Strong team player
• Strong ability to work independently
• Highly motivated
• Strong ability to prioritize initiatives and manage time and resources effectively
• High ethical performance standards and professionalism
• Strong ability to foster professional and respectful relationships at all levels, both internally and externally
• Quick learner
• Strong problem solving, negotiating and influencing skills
• Strong attention to detail
• Strong knowledge in MS Excel, Word, Outlook and PowerPoint
• Strong understanding in developing policies, procedures and processes
• Strong analytical and problem solving skills
• Strong workshop facilitation or teaching skills
• Strong ability to gather data/information and create reports
• Strong ability to identify emerging risks, conceptualize their impact, and initiate appropriate action to manage the risks
• Strong understanding of the processes and procedures used across the organization (e.g. relating to project management, retail operations, commercial operations, and back-office functions)
• Strong knowledge of AMLATF regulatory requirements and practices to manage AMLATF risk.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.