Job Description

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team The Customer Experience (CX) Strategy team was recently formed to shape the future of the CX Organization at Workday. To do so, we leverage data-driven insights on our customers, products and business to ensure the CX vision, strategy & portfolio continually achieves greater customer satisfaction while accelerating the realization of Workday's growth & corporate strategy. We work closely with Workday's Chief Customer Officer and CX senior executive team to define, align on, and implement our global CX strategy.

About the Role

Reporting to the VP, CX Strategy, the Director, CX Strategy holds a highly impactful role which partners with CX Executive Leadership Team to drive the strategic priorities, develop and monitor long-range strategic plans and drive strategic projects. This role will lead major workstreams related to emerging strategic issues that impact not only CX but a range of business functions. This role is a thought partner to the leadership team, performing critical analysis and developing insights for the business. This role/team plays a high-visibility, high-impact role at Workday and requires gravitas as well as a "roll-up-your-sleeves" approach and ability to "get things done!"

Key Responsibilities

• Partner closely with CX leaders to develop our CX vision and multi-year strategy
• Identify new areas for value creation and value capture and potential impacts to our strategy and business model as well as mid to long range business plans
• Prioritize, scope and measure key strategic initiatives using data and analytical methods to ensure overall outcomes are delivered
• Collaborate across the broader Workday organization to deliver a connected and aligned strategy
• Work closely with and guide executives on the creation and design of cross-functional initiatives, proactively identifying potential opportunities, gaps, needs, and actions to address
• Coordinate and prepare comprehensive executive-level insights and analysis in advance of key meetings
• Present findings, recommendations, and workstream health to executive and senior management
• Define appropriate metrics to proactively ensure overall outcomes are delivered
• Be a vocal and compelling advocate for Workday's strategy, mission and culture

About You

About You

Basic Qualifications:

• 10+ years professional experience in management consulting and/or related industry role
• Experience across SaaS company key CX functions - Services Sales, Professional Services, Education Services, Customer Success, and/or Customer Support.
• Experience working on acquisitions

Other Qualifications:

• Advanced analytic and problem solving skills: proven ability to structure sophisticated problems, develop solutions with little guidance, and craft high quality, detail oriented outputs
• Excellent oral and written communication skills, including executive-level presence and gravitas
• Shown success working across the enterprise, including ability to establish and gain agreement of senior leaders on strategic direction
• Strong results orientation, sound business judgment, and understanding of P&L levers and opportunities to optimize value and scale
• Ability to convey complex information in a concise manner to facilitate decision making required
• Relentless and collaborative - ensuring that debates and discussions not only lead to good outcomes for all involved, but also set a positive tone for cross-functional teams
• Strong presence and interpersonal skills to interact and influence teams, executives, colleagues, cross-functional teams, and third parties
• Team-player attitude with ability to dig into the details as well as see the big picture

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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