Job Description

Are you a strategic thinker with a passion for customer-centricity? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Experience Director, you will be responsible for developing and implementing member experience strategies, aligning them with business objectives, and monitoring their effectiveness. Within the Customer Centric Office, you\xe2\x80\x99ll also be responsible for driving customer-centric initiatives, improving customer satisfaction, and enhancing the overall customer experience across the organization.

What does your typical day look like?

• Develop and execute a comprehensive customer experience strategy that aligns with the organization\'s overall vision and business objectives;
• Define and monitor key performance indicators (KPIs) related to member satisfaction using data to measure the success of member -centric initiatives. Regularly report progress to senior management and stakeholders;
• Stay updated with the latest industry trends and best practices in customer experience to bring innovative ideas to the organization;
• Establish the vision and goals for the Customer Experience team;
• Ensure that team skills are current by providing mentoring, coaching, direction and development opportunities.

What skills and experience are we looking for?

• Bachelor\'s degree in business administration, marketing, or a related field;
• Minimum of 5 years of experience in a senior leadership or project management role;
• Significant experience in customer experience management, customer service leadership, or related roles within the industry (8 years +);
• Strong communication and interpersonal skills to collaborate effectively with various teams and stakeholders;
• Demonstrated leadership abilities and the capability to influence change across the organization;
• Demonstrated success in developing and implementing customer experience programs;
• Bilingualism in oral and written (French and English) is an asset.

We offer you

• Global Excel offers more than a position;
• We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
• Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Global Excel