Job Description

Requisition ID: 199645

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.
The team: Scotiabanks Corporate Banking Services team provides strategic Transaction Banking operational support to Scotiabanks Corporate and Multinational clients and partners within Global Operations, International Banking, Global Banking and Markets, Global Risk Management.
The role: Reporting to the VP, Business Banking Operations, you will strategically lead & oversee the Corporate Banking Services business unit, and ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. You are responsible for a unit that oversees the output of high quality and accurate client and Bank generated documentation, fulfillment of customer and partner inquiries and requests that are related to aspects of the Banks Corporate client portfolio. This department also contributes to continued operational improvements through involvement with project work, including smart automation and process improvements.
In addition, you will:

• Have 6 direct reports & oversee a team of approximately 40-50 employees.
• Manage individual and department time effectively along with the ability to coordinate multiple activities, weighing often conflicting priorities.
• Work independently, guided by policies, operating plans, priorities, and operates within assigned authorities/limits (unlimited).
• Exercise judgement based on precedent and multi-faceted information to resolve increasingly complex business, functional and operational issues; recommends standards and operating methods.
• Manage ongoing operations (including complement, workload and staffing), programs and results of specialized team(s) of professionals.
• Participate in the organization and leads team in pilots, and projects/program initiatives, as required.
• Review Smart Automation outputs for inconsistencies, trends or errors and escalate as applicable.

Non-standard hours are a common occurrence. When required, limited travel domestically & internationally.
Accountabilities:

• Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Responsible for a unit which provides high quality output and excellent customer service experience as a trusted partner for Global Transaction Banking/Corporate Banking as measured by partner & customer feedback, including direct and through applause. Takes responsibility for escalated client and partner inquiries, concerns, or complaints and resolving matters promptly and accurately.
• Leads the Corporate Banking Services team supporting the maintenance and set-up activities related to accounts, digital banking, cash management products, services and related lending facilities, ensuring the highest level of client satisfaction within Service Level Agreements (SLA).
• Oversees the activities of document preparation and certification activities for the Business Banking Operations Corporate portfolios and attest to the validity of all related documentation by:

• Providing management oversight on the accurate preparation and execution of complex cases/clients, security, and Business Banking documents to meet the requirements stipulated by the Banks policies and procedures to support the fulfilment of new accounts, new digital banking and cash management products & services and loan setup/funding (including instructions to lawyers, appraisers, and other contacts as applicable).
• Managing end-to-end processes, including the takeover accountabilities to ensure proper review of audit controls.
• Ensures liaising with designated Branch, BBO employees, other Business Banking Partners, and Solicitors, as required, including escalating exception items for resolution is conducted in a timely and efficient manner.

• Adapts priorities to address resource and operational challenges - balances short- and medium-term priorities.
• Provides leadership support to employees and supports the Banks Performance Management processes by:

• Taking accountability for planning and coaching on executing end-to-end delivery of all programs or operations managed.
• Focuses teams on continuous improvement.
• Identifying unit goals and objectives that are aligned with the Banks business priorities
• Coaching and leading others to identify and drive business, service, program, and process improvements.
• Supporting the teams career development planning activities and creating succession plans for the unit.
• Ensuring the team(s) adhere to the established Service Level Agreement (SLA) Key Performance Indicators (KPI and is accountable for takeover, and that proper controls are in place for audit purposes.
• Driving projects within the team to improve the client experience and find efficiencies.

• Leverage knowledge of Corporate Business Banking, as well as applicable compliance and regulatory requirements, to ensure appropriate controls are in place to drive operational excellence and profitable relationships while mitigating risk.
• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role?

• You can demonstrate strong communication skills with sound interpersonal skills and a demonstrated ability resolve escalated issues effectively to reduce business impact.
• You have at least 10+ years of professional working experience in the Financial Services or related industry.
• You have at least 5 years of professional managerial working experience, which includes a track record of effective coaching skills to foster the development of others.
• You have a proven ability to strategically influence and motivate others.
• Its essential to have professional working experience in the Global Transaction Banking and/or Corporate Banking domains.
• You possess a thorough working knowledge of the Banks compliance requirements for business banking.
• You can demonstrate strong decision making, problem solving, and relationship skills.
• You have completed a post-secondary education, preferably in Business.

#LI-hybrid
Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.