Job Description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada\xe2\x80\x99s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning\xe2\x80\xa6

We play by the following rules:

• We exist to add joy to our customers\xe2\x80\x99 lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we\xe2\x80\x99d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Director of Construction & Facilities is responsible for creating a sound foundation of facilities management and construction project execution to enhance employee and customer experience. Through the store development and facilities processes, they will impact sales, profit and expense targets. The Director of Construction & Facilities will lead a team of high-performance construction & facilities professionals to support project and operational strategies while ensuring compliance with best-in-class industry standards. This role will actively lead and develop the team to meet their individual goals and growth potential while constantly seeking to raise the performance bar.

KEY PERFORMANCE METRICS

• Construction project budgets and schedules
• Operational facilities budgets
• Capital Repairs and Infrastructure Project budgets
• Project timelines and schedule adherence
• Vendor SLA/MSA adherence and performance targets
• Stakeholder satisfaction scores
• Employee Engagement Scores

• Revenue and margin targets

KEY ACCOUNTABILITIES

Strategic

• Support Indigo goals by executing short to mid-term departmental goals
• Maintain a high level of strategic foresight by identifying customer and business needs and adjusting departmental and team objectives accordingly
• Provide foresight into industry trends and plan accordingly

Functional

• Oversee and support the Facilities team and associated maintenance strategies for all Retail Stores through proactive planning.
• Deliver best-in-class maintenance and construction project services with attention to contractor and vendor compliance while implementing rigorous budgetary practices and principles.
• Oversee the development of annual facilities and utility operational expense budgets, maintaining overall expenditure control via regular analysis and efficiency of service delivery.
• Oversee the successful completion of all construction and capital facilities projects within scope, budget and schedule.
• Oversee the development of the store maintenance capital budgeting process, making recommendations on capital investments that will provide the best return on investment while helping support organizational initiatives.
• Responsible for managing all 3rd party maintenance vendors and securing mutually beneficial service contracts for the fleet
• Negotiate and finalize contracts for maintenance providers and project-related agreements, such as Canadian Construction Documents Committee (CCDC) contracts.
• Support, coach and develop team talent to deliver on strategic Initiatives while fostering a culture of high-performance
• Collaborate with the Store Development Leadership Team to select and plan each construction project.
• Investigate and champion business cases that invest in innovative technology to work toward fully connected OMNI Channel Stores of the future.
• Lead the process of determining and defining the scope of work, budget estimates and deliverables for each project.
• Lead the evaluation process through the design and technical drawing phases to identify potential issues at the design stage and to provide mitigation strategies to avoid site errors, scope/cost creep or future maintenance concerns, as well as feasibility and adherence to municipal codes.
• Plan departmental resources to achieve strategic projects and goals to ensure schedules and project budgets align with overall objectives.
• Lead regular value-engineering exercises on current or future specifications, fixtures, or build techniques, including participating in proto-typing and lab store exercises to test and learn.
• Actively engage with the RFQ/RFP process, complete with tender response analysis, provide recommendations, and support SSPI with awarding and issuing CCDC documentation by project.
• Ensure all projects follow Indigo governance processes and applicable documentation, permits, MSAs, SLAs, WSIB, and applicable insurance are in place before project commencement.
• Provide regular operational and capital investment budgetary forecasts to ensure department objectives and priorities are achieved.
• Provide all stakeholders with a seamless execution of the construction phase of each project and ultimately deliver each milestone to allow other teams to complete their work.
• Lead regular gap analysis and stakeholder feedback sessions to seek new efficiencies and communications or eliminate redundancies to identify improvement opportunities and establish best practices for future projects.

• Represent both the Construction & Facilities teams as a subject matter expert with Indigo Senior Leadership.
• Collaborate cross-functionally at the senior level to create a strategic continuous improvement roadmap for all store development and facilities projects and functions.
• Ensure the execution of team deliverables and adapt team priorities based on changing needs.
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Build strong teams by attracting and developing the best talent and defining their growth path and future potential.
• Build solid relationships with cross-functional partners and ensure transparency is fundamental.
• Bring out the best in others through empowerment and effective cross functional collaboration
• Give authentic, real-time feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo\xe2\x80\x99s strategic and department goals
• Accountable for the overall engagement, productivity, turnover and bench strength of the team
• Support the creation and maintenance of a talent succession plan
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than themselves
• Help others see the impacts of their efforts and proactively engages other functions to get input

Cultural

• Model Indigo\xe2\x80\x99s values and convey a positive image in everything they do
• Celebrate diversity of thought and have an open mindset
• Champion Indigo\xe2\x80\x99s pledge to sustainability
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Encourage others to freely share their point of view, be open to feedback and embody Indigo\xe2\x80\x99s High Performance Characteristics
• Embrace, champion and influence change through their team and/or the organization

SCOPE

Reports to: VP, Real Estate & Development

KEY RELATIONSHIPS

Internal:

• Real Estate and Legal departments
• Field Leadership Team, Regional Directors
• Retail Operations and the Retail Projects team
• Store Development
• Store Design, Visual Merchandising
• Creative Studio, IT, Finance, Loss Prevention
• Supply Chain, Logistics and Procurement
• VPs and Directors in all functional groups

External:

• Vendors, Contractors, Suppliers
• Industry experts and consultants
• Architects, Engineers, Designers, Landlords

Qualifications

Work Experience / Education / Certifications

• Minimum of 7 years of experience in leading physical transformation/infrastructure projects in a retail environment
• Minimum of 5 years of experience leading a team of project management professionals, preferably in the construction or retail-based projects sector
• Undergraduate degree in Construction Management, Business Construction, or equivalent experience in similar fields is an asset
• Expert in contract negotiations and service provider onboarding
• Demonstrated knowledge of local building codes, bylaws and permitting processes
• Full understanding of construction and architectural principles
• Expert in contract documents (CCDC), and exclusions and conditions
• Ability to direct and manage all areas of the Project Management Process \xe2\x80\x93 initiating, planning, executing, controlling, and closing projects
• Expert in leading the development and management of a construction project budget, estimating work effort, and organizing and coordinating project work
• Project Management Certification (PMP)
• Functional knowledge of MSOffice suite, CAD, Visio or other design software
• Bilingual considered an asset
• LEEDs GA accreditation considered an asset
• Experience working in front line retail is an asset
• Previous experience working in the skilled trades is an asset
• Certified Construction Manager (CCM) is an asset

Competencies / Skills / Attributes

• Proven ability to build productive business relationships with both internal and external partners
• Cost conscious with a proven ability to negotiate effectively with internal and external business partners
• Agile and expert at working under pressure to meet deadlines
• Independently motivated and able to lead a dynamic, cross functional team
• Proven ability to establish vision and set direction for a team, with the agility to change course as needed
• Proven ability to lead a team through change
• Lives the Project Management Principles as defined by the Project Management Institute
• Effective problem solver with analytical and insightful approach, constantly seeking to improve methodologies
• Meticulous organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
• Outstanding communication skills

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo