Job Description

Our reputable client in the nonprofit sector is seeking a permanent Director, Community Services role to join their team!
The Director of Community Services oversees all community service departments, including Adult Day Program, Meals on Wheels, In-Home Services, Transportation, and Social Work. They lead strategic initiatives such as client assessments, accreditation, Toronto Ride, and transitional care teams. They manage processes, systems, and relationships within the North Toronto Ontario Health Team to meet outcomes. The Director also supports project management and key organizational initiatives. They supervise both unionized and non-union staff, as well as volunteers, and serve as an active member of the management team.
This is a permanent, full-time role based out of their midtown Toronto office. The role is 100% ONSITE and requires occasional on-call hours.
Roles and Responsibilities

• Oversee the effective operation of all community service programs.
• Develop and strengthen community partnerships, including promoting and supporting collaborative relationships.
• Provide leadership to agency-wide initiatives including identifying and developing key partnerships, integration and service enhancements.
• Manage applicable agency contracts and vendor relationships.
• Initiate, lead and support initiatives and projects that align with best practices and the strategic plan.
• Manage, coach and mentor assigned staff, ensuring alignment the organizationxc3xa2xc2x80xc2x99s mission, vision, values, and strategic objectives of the organization.
• Direct and oversee service delivery and outreach activities that support the organizationxc3xa2xc2x80xc2x99s philosophy and strategic direction.
• Lead continuous quality improvement and risk management initiatives.
• Monitor and manage service delivery against budgeted service units.
• Analyze and evaluate services, developing and measuring quality improvement plans.
• Develop and update policies and procedures to ensure consistency and compliance.
• Contribute actively to the management team, ensuring the agencyxc3xa2xc2x80xc2x99s effectiveness and growth are in alignment with the strategic plan.

• Degree in related field or equivalent experience
• Five years management experience with direct supervision of a team, including hiring, training, coaching, performance management, and daily operations.
• Experience supervising staff in a unionized environment is an asset.
• Experience managing teams in a home health or other health care setting is an asset.
• Resourceful, creative and innovative with a can-do attitude
• Must have strong client service, leadership, and interpersonal skills.
• Demonstrated ability to think and act strategically, with an intrinsic desire to make a difference.
• Excellent written and verbal communication skills and the ability to lead and facilitate group presentations, meetings and training.
• Must have effective organizational skills including prioritization, delegation, managing multiple priorities and problem-solving.
• Previous experience in identifying and building effective relationships to meet strategic objectives.
• Experience in managing change initiatives impacting an organization or departments