Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The Finance Processes and Modernization team is responsible for transforming, digitizing, and evolving finance to create process efficiencies and higher value impact with our franchise. It also involves developing and maintaining high-quality, well-controlled financial and management reporting processes and its related governance requirements across all of businesses globally. This organization is a key contributor to driving and executing on our overall Finance Transformation.

In partnership with Group Functions Technology and Global Data team, the Finance Processes and Modernization team is accountable for implementing the continued transformation and automation of our financial and management reporting processes using new tools/industry best-practices to enable the timely, transparent, and decision-useful financial reporting in a self-service manner.

Specifically, the incumbent will work closely with business partners, our peers in FP&M, Group Functions Technology, and the Global Data team to deliver operational support within our production and test environments. The primary focus of the incumbent is to ensure appropriate governance and controls are maintained over our production and test environments as well as ensuring these controls are integrated and included as part of any future state process designs.

Responsibilities:

Support the AVP in the management of the daily production support team

Focus on the improvement of data quality, reliability and efficiency within our Infor ERP, Suspense and Essbase applications

Triage and remediate data quality issues identified by our business partners in a timely manner; escalate any system issues to our Group Functions Technology team and involve additional parties as required

Provide timely communication of system status and changes to our production environment

As data stewards ensure that data quality, data usage, security and compliance are aligned between business and IT

Collaborate with business partners on project and/or business needs, identifying opportunities for operational efficiency and effectiveness through global standardization and automation

Create and maintain thorough and accurate documentation of procedures for control and training

What we are looking for

Post-secondary education or equivalent experience in operational or business functions

Solid knowledge base of financial reporting and internal controls

Working knowledge of financial systems, particularly General Ledger and Treasury Cash Management

Knowledge of Smartview/Essbase and/or multi-dimensional datamarts a plus

Strong verbal and written communication skills

Results-oriented individual; well organized, with a high attention to detail

Capable self-starter who demonstrates resourcefulness and perseverance in solving problems and removing roadblocks

Excellent interpersonal skills with a high level of emotional intelligence as is required to build a strong team

Ability to be flexible and adaptable, handle multiple demands and competing priorities while meeting deadlines

Inquisitive learner, curious about continuous improvement and innovation in the finance and operations function

Strong customer focus and dedication to support our business partners through better tools and process

Ability to bring excitement to support our FP&M initiatives and build strong working partnerships with the Group Functions Technology team and the Global Data team

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife