Job Description

Follow us on
Job Type: Employee
Duration in Months (for fixed-term jobs): N/A
Job Family: Communications and Marketing (JF)
# of Open Positions: 1
Faculty/Service - Department: Jennifer Gordon
Campus: 99 Bank
Union Affiliation: N/A
Date Posted (YYYY/MM/DD): 2025/08/21
Applications must be received BEFORE (YYYY/MM/DD): 2025/09/12
Hours per week: 35
Salary Grade: Non-Union Grade NM1
Salary Range: $104 880,00 - $131 101,00
About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.
At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.
Position Purpose
The Director, Business Development and Marketing role is multifaceted. Reporting to the Executive Director, Telfer Executive Programs, the incumbent holds decision-making authority in the Executive Director's absence and must quickly solve problems, collaborate with stakeholders, and influence senior management decisions. Strong communication skills, diplomacy, and flexibility are essential to balance client expectations with university regulations.
The incumbent provides strategic and operational leadership in developing, planning and implementing all aspects of internal and external business development, communications, and marketing, including digital communications, public relations, branding and event management, to improve the visibility of the faculty or service and enhance its reputation. Manages the faculty or service's business development, marketing and communications team and provides expert advice to senior managers on all aspects of marketing and communications.
In this role, you will:

• Strategic planning: Defines the faculty or service's strategic direction with regard to marketing and communications by setting objectives, identifying target audiences, adopting various tactics and methods, and establishing performance indicators. Provides leadership in developing and implementing marketing and communications strategies, which deal with digital communications, branding, public relations, and event management, to ensure the visibility of the faculty or service and enhance its reputation. Develops and implements annual marketing and communication action plans that align with current strategies.
• Strategic Direction & Business Development: Establishes the vision, goals, and target markets for open enrolment and custom learning programming, developing performance metrics and aligning with departmental strategies. Leads business development initiatives by identifying revenue opportunities through targeted markets, sales strategies, and industry partnerships. Continuously evaluates and adapts plans based on market trends to enhance visibility, financial viability, and the institution's reputation.
• Client Relations and Satisfaction: Builds and nurtures strong relationships with stakeholders, including students, staff, external clients, suppliers, and merchants, to foster collaboration and ensure a client-centric approach. Uses metrics, surveys, and feedback to monitor and enhance service quality, adjusting action plans to meet evolving client expectations and maintain high satisfaction levels.
• Human resources management: Hires, supervises and evaluates those who work in the faculty or service's business development, marketing and communications sector, and ensures that they have the training and tools needed to efficiently and effectively do their jobs. Applies human resources management procedures and regulations.
• Operational management: Defines work priorities and deadlines for the sector based on the issues involved. Develops an operational schedule and determines the resources needed to meet deadlines. Develops and implements internal processes, procedures and regulations to improve the operational effectiveness of the sector.
• Budget management: Designs, manages and monitors the budget allocated to the faculty or service's marketing and communication sector while complying with related policies, regulations and procedures.
• Advice: Provides strategic advice on business development, marketing and communications to senior managers to ensure the best possible results in promoting the faculty or service's programs, services and initiatives.
• Event management: Leads the organization of internal events, such as career fairs, conferences, galas and forums to ensure they align with the current strategy. Represents the faculty or service and serves as the master of ceremonies for certain events and activities. In collaboration with various stakeholders, negotiates sponsorship agreements for various activities and events.
• Public relations: Develops and maintains a network of public and private sector partners, including media, with a view to increasing the visibility of the faculty or service.
• Trend analysis: Conducts market studies, analyses internal and external trends to set priorities and issue recommendations to senior managers.

What you will bring:

• Bachelor's degree in business, marketing, communications, or a related field, or an equivalent combination of education and work experience
• Minimum seven years' experience in a similar role
• Strong understanding of the business development and sales processes from prospecting to close.
• Motivated and driven to find and develop new opportunities and business relationships.
• Strong organizational skills to set priorities and meet strict deadlines, and the ability to manage the stress associated with conflicting priorities.
• Excellent communication, negotiation, and presentation skills to interact with various clients and team members, to promote sector services and to manage expectations while achieving client satisfaction.
• Experience in managing and supervising employees
• Strong interpersonal and communication skills
• Excellent public relations skills
• Ability to initiate and complete activities, projects, changes, policies without direct supervision.
• Experience in developing and implementing strategic communications and marketing plans, including experience in media relations, Web and online strategies, advertising and event management.
• Experience in managing projects.
• Ability to deal with competing priorities and meet strict deadlines.
• Ability to determine and plan for physical and material resources.
• Knowledge of budget management principles and practices.
• Experience in analysing and solving problems.
• Ability to work well under pressure and to adapt easily and quickly; excellent judgment and discretion.
• Proactive, autonomous, and able to work with limited supervision.
• Ability to read, analyze, and interpret general business materials, technical procedures or governmental regulations and apply these to the sector.
• Experience in delivering oral presentations.
• Knowledge of computer systems and software such as Windows, word processors, graphic design and web applications, social media platforms, spreadsheets, databases, presentation software, internet browsers and email.
• Bilingualism -- English and French (spoken and written).

#Li-MP1
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 - Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.