Job Description

Description du poste /

Supervise toutes les operations de services a la clientele a la reception pour assurer la qualite et la satisfaction des clients et joue un role de comptable.

Oversees all guest services operations at the front desk to ensure quality and guest satisfaction and takes care of daily accounting tasks.

FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES:

Trains new Guest services department personnel.

Maintains a detailed knowledge about the hotel's services and hours of operations.

Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

Overlooks guests check in and out, including preparation of guest bills and authorizing payments.

Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

Responsible for cash handling including float.

Dealing efficiently with day to day billing and guest service queries.

Report anything considered a health and safety hazard.

Using information available, plan and control both the preparation of future shifts and effective communication to the team.

Must replace shift if a staff member calls in sick.

Ensure all guests are satisfied, both internal and external and responds to guest reviews.

Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements.

Lobby duty plays a key role in the success of the movement of our guests around the hotel.

Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

Knows cash handling procedures. Files and posts all changes to guest folios.

Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

Follow service recovery procedures.

. Completes daily accounting reports and send statements to direct billing clients/companies

. Prepares deposits

. Balances all accounting

PREREQUISITES:

Must speak fluently in French & English

Must write properly in French & English

Must hold a college diploma or a DEP in the Hospitality Industry

Must have worked in a Hotel more than 2 year

Minimum 1 year of hotel front desk supervisory experience

Must be a reliable and trustworthy individual

Job Type: Full-time

Salary: Between $50,000 - $60,000 depending on level of experience

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Type d'emploi : Temps plein

Remuneration: 50000,00$ a 60000,00$ par an

Avantages:

Assurance Dentaire
Experience:

Service a la clientele: 3ans (Souhaite)
Langue:

Francais et Anglais (Obligatoire)
Permis/certificat:

Permis de Conduire de Classe 5 (Souhaite)
Lieu du poste : En presentiel