Job Description

Posting Template

Posting Template

Position Title Digital Support Navigator (Term)
Required Qualifications

• Library Technician diploma or a two-year college diploma in a relevant field (e.g., information technology, computer information technology, etc.); Recent graduates are encouraged to apply.
• One year of customer service experience in a public service or academic environment, preferably higher education.
• Exceptional digital literacies; demonstrated experience in using and/or instructing digital literacies (e.g., information evaluation, privacy, password management)
• Exceptional technology skills; demonstrated experience in using and/or instructing Microsoft Office 365 (desktop and browser), Windows Operating Systems, and Google Workspace
• Demonstrated commitment to Equity, Diversity, and Inclusion and user-centered practices.
• Experience working with diverse users holding varied levels of technology and digital literacies.
• Instruction or training experience; comfortable presenting to small and large groups.
• Library database knowledge and searching proficiency.
• Self-regulated learner who harnesses new technology tools and skills to remain current with emerging technologies and processes.
• Demonstrated ability to work independently and collaboratively with a diverse population of faculty/staff, students, and colleagues within the library and with campus partners (e.g., ITS, Academic Success Centre)
• Excellent analytical, interpersonal, time management, organizational, and problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrated ability to think creatively and apply initiative to follow through on innovative ideas.

Preferred Qualifications

• An additional Four-Year Undergraduate Degree in Computer Science, Education, or a relevant field is considered an asset.
• Experience working in an academic library.
• Demonstrated knowledge, or willingness to learn, about Keyano\'s wide range of resources and services available to the College community.
• Knowledge and experience with current Keyano required software and applications and Keyano Information Technology Services (ITS).
• A demonstrated ability to acquire expertise quickly to provide effective and efficient service is required.
• Experience developing and assessing online learning objects, guides, or online modules; familiarity with Springshare and other digital creation tools, such as Canva.
• Proficiency with learning management software, such as Moodle.
• Demonstrated understanding of Generative Artificial Intelligence and its role in higher education.

Department Library Services


is an equal opportunity employer looking for motivated and diverse individuals to join our College community and support our quest to educate to change lives. We offer meaningful development opportunities for our staff and a supportive balanced working environment. We are a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. Stretching from north-central Alberta to the borders of Saskatchewan and the Northwest Territories, Wood Buffalo is one of the largest municipalities in Canada. Keyano College is a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Keyano College is currently seeking a Digital Support Navigator (Term). Reporting to the Chair of Library Services, the incumbent will provide a variety of Technology and Library support services to students and members of the Keyano College community. Primary responsibilities of the role include:

Technology and Digital Literacy Support

• Assisting students in using essential education technology at Keyano, including Multi-Factor Authentication apps, Moodle, Keyano Wi-Fi, Keyano Mail, Microsoft Office 365, troubleshooting hardware and software issues, and loanable technology collection.
• Developing, delivering, and assisting with technology and digital literacy-related training and instructional materials, including digital learning objects.
• Supporting the Technology and Online Learning Librarian with EDGE program coordination, training, and related initiatives.
• Gathering and maintaining relevant technology and digital literacy support-related statistics for reporting purposes.
• Supporting other technology and digital literacy initiatives as assigned.

Library Public Services

• Working regularly scheduled shifts on the Information Desk to provide reference and circulation services to all library users.
• Assisting with maintaining the Library\'s loanable technology collection. Works with library staff and ITS to coordinate repairs and maintenance.
• Assisting students with the Library\'s online Book a Librarian service and study room booking systems.
• Providing referrals and directions to other departments, services, tours, orientations, and college community events.
• Supporting other Public Services\' duties as assigned.

What we offer\xe2\x80\xa6

• We offer an attractive competitive compensation based on your experience.
• Employer paid comprehensive health and dental benefits, including a health spending account.
• Not only do we get the breathtaking views and immediate access to nature where we work, live and play but we get paid extra too - this position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month.

• This allowance is reviewed annually and is subject to budget approval, however the nature around us isn\'t going anywhere.
• Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years (yes, that is an extra week off you do not need to use your vacation time to cover).
• Life insurance is 2.5 times your annual salary, although we hope your family would never need to access it, we want to ensure we can support your loved ones in times of need.
• Paid sick days for any time you may not feel your best and need some rest.

Oh and that is not all - we offer various perks and discounts to our employees:

• Employee Service and Academic Achievement recognition
• Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well known gym and recreational facility).
• Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
• Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.
• Various other perks and discounts for insurance, hotels, car rentals, stores etc.

The incumbent will fulfill their duties in support of the College and Library values, promoting a welcoming, respectful, empathetic, accessible, and user-centered environment and interacting equitably with all students, faculty, and staff.

This position is currently under classification review.

Please note this is a term position ending on or before June 30, 2024 with a possibility of an extension.
Advertised Salary CUPE SW6 $5,307.67 per month and includes a comprehensive health and benefit package. This position qualifies for the Northern Living Allowance of $1,040.00 per month. This allowance is reviewed annually and is subject to budget approval.

Posting Form

Posting Details

Number of Vacancies 1
Desired Start Date January 3, 2023
Position End Date (if temporary) 06/28/2024
Open Date 12/15/2023
Close Date 01/12/2024
Open Until Filled No
Special Instructions to Applicant

Please note this is a term position ending on or before June 30, 2024 with a possibility of an extension.

Supplemental Questions

Required fields are indicated with an asterisk (*). * * Are you legally entitled to work in Canada (i.e. you are a citizen, permanent resident, or hold a valid work permit)?

• Yes
• No
• * Which of the following selections applies to your eligibility to work in Canada.

• Canadian Citizen
• Permanent Resident
• Valid Work Permit
• * How did you find out about this posting?

(Open Ended Question) * * Are you currently living in Fort McMurray?

(Open Ended Question) * * There is a requirement for the successful candidate to work on the College campus, if you don\'t live in Fort McMurray, AB, are you willing to relocate?

• Yes
• No

Documents Needed to Apply

Required Documents * Resume

• Cover Letter/Letter of Application

Optional Documents

Keyano College