Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Digital Product Manager

Location: British Columbia (CA-BC), Surrey

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote\

What's the Role?

The Digital Product Manager is responsible for product strategy, roadmaps, new product development and full cycle product management for digital products of a business portfolio. Through collaboration with stakeholders across the organization, as well as external vendors, they will initiate, drive and oversee digital banking suite of functionality, with the ultimate goal of creating and delivering simple and helpful digital experiences for our members. The Digital Product Manager is a digital champion, keeping up with industry trends, leveraging consumer and member insights, collaborating with stakeholders to ensure the digital experience delivers on business strategies.

What will you get to do:

• Responsible for business line relevant insights analysis.
• Collaborate with Business lines in development of business cases, and with EPMO, Finance & business to define success measures, targets and projections.
• Support budget & AOP planning by preparing product & feature forecasts.
• Effectively translate business strategies into product strategies, roadmaps, and product specifications that deliver against customer value propositions as well as strategic and financial goals.
• Effectively prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.
• Oversee post go-live success, including operations, adoption, member feedback, engaging support groups, DIS, UX to gather insights and build improvements into the product backlog.
• Responsible for ongoing education of internal stakeholders of upcoming functionality, industry trends, competitive scans. (DCoE).
• Responsible for driving approved business cases through project delivery including defining business, product and systems requirements, creating user stories, managing vendor relationships, facilitating procurement processes and contract reviews.
• As the Business Digital SME, collaborate with the Digital UX Lead to create user storyboards and visual wireframes.
• Collaborate with Marketing/Communications to prepare member and staff product content, as well as Go-to-Market Marketing and Staff Communication Plans.
• Initiate and lead ongoing enhancements though collaborating with third-party vendors.

Who are we looking for:

• Minimum 4 - 6 Years of Job-Related Experience.
• A minimum of 6 years experience in ecommerce with minimum three to five years product management experience and a proven record of delivering digital based products and managing roadmaps. Advanced experience in project planning, data and insights analysis in relation to product adoption or projections.
• Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
• University degree in business administration, commerce, marketing or social sciences with a high level of math or statistical analysis, including or supplemented by courses in marketing and marketing research.
• Solid Project Management skill to lead internal teams and vendors to execute on service needs.
• Advanced computer skills (MS Office suite, plus statistical software such as SPSS, SAS).
• Strong knowledge of financial and statistical mathematics.
• Solid Experience with varied production methodologies such as forms of Agile development and/or Lean Development.
• Ability to multi-task and prioritize/complete projects in a timely manner.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.