Job Description

Digital Product Manager, Supporter Experience

Mississauga, ON, Canada \xe2\x97\x8f Virtual Req #863

Friday, March 10, 2023

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world\'s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Digital Product Manager, Supporter Experience

Reports to: Group Product Manager

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (within Canada)

Working At World Vision

Collaboration and performance at World Vision is both a mindset and an approach. At World Vision, we\'re people and outcome focused. People can achieve their best when they have flexibility in how and when they work. Most of our workforce is designated remote but once it is safe to do so, we will transition to our hybrid model. This model allows for virtual early or later starts, as well as on-site meetings.

At the World Vision Canada, we are making the world better. Want to join us?

Do you care deeply about leveraging digital technology ethically to do purposeful work that makes lasting difference in the lives of our supporters and world\'s most vulnerable children and communities? We are on a mission to create a supporter-centric digital eco-system that is compelling, intuitive, and inspires Canadians to join doing more for more children.

If this resonates with you, then it\'s time to join World Vision Canada (WVC) as our Digital Product Manager. Reporting into the Group Product Manager, the Senior Digital Product Manager you will balance the intersection between business and technology throughout the product lifecycle.

As we accelerate our Agile transformation across the organization, the Digital Product Manager will be a key coach and change agent to evolve our product management discipline. S/He, with the Group Product Manager, will lead the digital product decisions in the best interests of our supporters and organization. They will execute the digital strategy, roadmaps, and feature definition by analyzing the market and competitive conditions. The Digital Product Manager should be skilled in all phases of product management lifecycle.

Why consider us?

• World Vision Canada has consistently been awarded Canada\'s and the GTA\'s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We are Canada\'s largest development, relief and advocacy non-profit.
• Competitive total rewards package.
• You get extra time off. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks\' vacation, plus paid sick days, personal days & wellness days.
• Flexible work schedules, allowing you to prioritize yourself, your family and your work.
• Work from home opportunities.
• Opportunities to work with cutting edge technology.
• Opportunities for continued learning and professional development.
• Opportunities to become a member of our Employee Resource Groups.
• A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
• A supportive management team committed to upholding the highest standards of diversity and inclusivity.

Team Leadership & Management

• Establish meaningful team OKRs with Product Teams for alignment and execution.
• Define key metrics to measure Feature (team-level) success or failure. Ensure measurement is done on every Feature, making confident go/no-go decisions based on the results; monitoring key metrics, health data on a daily basis.
• Effective and regular coaching and support to develop direct reports, i.e. Digital Product Managers, Product Owners and their teams.
• Model open communication and safety - regularly provides organizational/divisional updates to team and invites feedback and challenges.

Digital Product Management:

• Practices design-thinking to deeply understand the needs, motivations, and expectations of WVC supporter segments to inform the strategy and priorities to develop and deliver digitally enabled supporter experience that are value oriented, feature rich, highly integrated, and frictionless.
• Sets and champions the vision and strategy for the digital product portfolio. Owns the digital product roadmap and prioritizes building what matters most to achieve the strategic goals with a focus on innovation and exploration of minimum viable product concepts to advance the product vision.
• Managing all digital products in the portfolio through the entire product management lifecycle, including the current set of WVC digital products
• Defines key metrics to measure feature success or failure. Ensure measurement is done on every feature, making confident go/no-go decisions based on the results; Monitoring key metrics, health data on a daily basis.
• Recommends the nature and scope of present and future digital product experiences by reviewing product specifications and requirements; appraising new product and/or experience ideas and/or product or experience changes.
• Assesses market competition by comparing the organization\'s digital product experience to best-in-class digital customer experiences (not just within the NGO, market, but all markets).
• Shared accountability with the Group Product Manager for helping achieve commercial targets and go-to-market strategy realization
• Defines the release process and coordinates all the activities required to bring the product to market. This includes bridging gaps between different functions within the organization and aligning all the teams involved.
• Brings new digital products to market by analyzing proposed digital product experience requirements and digital product development programs; preparing return-on-investment analyses; establishing and communicating prioritization.
• Ensures consistent operational excellence in the delivery of digital products and experiences to Supporter segments working closely with Segment Execution Agile Teams, Fundraising, and Offerings teams.
• Coach team members and help with their development / desired outcomes as required.

Qualifications:

• 5+ years of product management experience (preferably digitally native products) and demonstrated experience leading major business initiatives in an Agile environment is mandatory.
• University degree
• Creative thinker with the ability to provide solutions that meet customer needs.
• Deep understanding of the role Digital Product Experiences play within the larger consumer journey
• Detail-oriented with the ability to lead a team of technical product managers.
• Able to excel in a dynamic environment while managing several projects simultaneously.
• Strong time management and prioritization skills to realize maximum value.
• Excellent communication skills - both verbal and written.
• Strong ability to influence, inspire, and coach indirect teams.
• Strong analytical skills with the ability to make data-driven decisions especially when needing to make trade-offs.
• Ability to handle criticisms and/or justify decisions. Expects major objections. Has experience navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Demonstrated experience driving change (people, process, system) to support growth.
• Strong presentation skills.
• Able to navigate the organization and influence through indirect leadership and relationship capital.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

Other details

• Job Family Marketing
• Job Function Manager/Supervisor
• Pay Type Salary
• Employment Indicator Fully Remote

• Mississauga, ON, Canada
• Virtual

World Vision International