Visionpool Business Services is hiring a Deskside Analyst. This opportunity is located in Edmonton, AB.
Responsibilities:
Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
Image, deploy and configure new computers/laptops and install various software application
Recording all inventory, incidents/service request ticket updates into our incident management system
Qualifications:
Minimum 2 years of previous Deskside experience
Diploma or Certificate within the scope of Information Technology
CompTIA A+
Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
Clean criminal record and driving abstract
Assets:
Meeting Room support experience
* Strong knowledge of Microsoft Teams and Teams Telephony
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