Job Description

Deskside Support Analyst

Alcool NB Liquor - Cannabis NB

Please note that applications will be reviewed as they come in and interviews may be scheduled before the closing date.

Essential role information

Title:

Deskside Support Analyst

Language requirement:

Spoken and written competence in English

Location:

Based out of the ANBL Retail Operations Center in Fredericton, NB - Remote work is possible

Closing: July 8, 2025

Who we are

As one of Atlantic Canada's Top Employers for 2025 ANBL is proud of the people-first culture we've built together with our team members and the passion our team brings to work every day.

Alcool NB Liquor (ANBL) is a provincial Crown corporation responsible for the purchase, importation, distribution, and retail activity for all beverage alcohol in the province. We are passionate about our purpose of giving back to New Brunswickers by responsibly enhancing occasions, providing a superior service experience to our customers, spending time in our communities, and fostering strong relationships with our industry and vendor partners.

Cannabis NB (CNB), our sister company, also a provincial Crown corporation, manages retail cannabis sales for the province, providing a range of safe, legal products. The core focus of our retail model is ensuring the thriving cannabis industry developing in New Brunswick is safe and responsible. At CNB, our goal is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at Cannabis NB is committed to it.

Every year, we return 100% of profits to the Government of New Brunswick to benefit of all New Brunswickers. As a provincial Crown corporation, we serve the public and licensee community through a network of corporate retail stores and private retail operators. Our mandate is to responsibly manage a successful business for the people of New Brunswick and to deliver the best value for your investment in us.

Corporate Social Responsibility at ANBL

At ANBL, we take our social responsibility seriously. With our Corporate Social Responsibility Strategy to guide us, we are committed to:Responsible selling through our CHECK 30 program, which specifies that customers who look younger than 30 will be asked for valid photo identification. Food security through our partnership with Food Depot Alimentaire to help get more food to the New Brunswickers who need it. Helping New Brunswickers get home safely through our Safe Ride program, providing FREE transportation at ANBL-sponsored events.


None of these efforts would be possible without the more than 800 team members who are the lifeblood of our organization and choose ANBL as their employer.

What's in it for you?

Being part of the ANBL team means being part of an organization that values its employees, where everyone has a voice and uses it in the best interest of the organization and our people. We are all proud of what we contribute to the betterment of our province, and we take that responsibility seriously.

In addition to offering a market competitive salary, we ensure that our employees can enjoy work-life balance by offering a comprehensive benefits package, including medical, dental and a generous pension plan. Employees also have access to a Health Spending Account or Wellness Subsidy, and opportunities to utilize flexible work arrangements, such as remote or hybrid work.

At ANBL we value the growth of our employees both personal and professional. We offer various types of external and internal development activities, including a robust internal Leadership Development Program.

About the Deskside Support Analyst role

Alcool NB Liquor is seeking a Deskside Support Analyst to monitor and analyze performance issues within the ANBL and Cannabis NB client-side infrastructure (hardware, operating systems, mobile devices, line of business applications, network equipment, etc.). Reporting to Infrastructure & Cybersecurity Manager, the Deskside Support Analyst collaborates with the infrastructure team to provide expert knowledge for problem resolution, identify and implement solutions to improve stability, and reduce rework through automation.

Additonal Responsibilities

Provide operational support to retail stores and head office for hardware and software solutions Deploy all IT solutions related to end user devices, including site setup and deployment of new end user & retail store technologies, including laptops'desktops, printers, mobile (iOS'Android) devices, VoIP telephony, POS technology, tablets, and network hardware Resolve technical support issues that cannot be resolved by our first level, the Service Desk, or require hands on approach Contribute to the development of user guides and documentation for knowledge base Using monitoring tools to ensure infrastructure health and stability Collaborating with vendor support to ensure issues are resolved in a timely manner Acting as Tier-2 escalation for incidents, and/or escalating incidents to Tier-3 as required Identifying, proposing, and implementing process improvements

Technical stack:

Microsoft technologies, desktop/laptop configuration, deployment Active Directory account management, Intune, Office 365, SCCM, System Centre, PowerShell, SharePoint, and Azure Microsoft Defender Mobile Device Management and Apple IOS Devices (Apple Business Manager)

What do you need to be successful?

Degree or diploma in Computer Science or Information Systems While a formal degree or diploma is preferred, we value practical experience and are open to considering candidates with equivalent experience in lieu of educational qualifications. 2+ years in a desktop support/IT operations support role in a medium, large, or enterprise environment Familiarity with the ITIL framework

Would be an asset if you had:

Experience with network security principles, VPN, and firewalls Experience with retail environment technologies and standards, including PCI/DSS Relevant Microsoft certifications, including Microsoft Certified in Azure, servers, and cloud services ITIL certification

Key Competencies

Analysis:

Understanding, linking, and analyzing information to understand issues, identify options and support sound decision making.

Adaptability:

Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Managing Work:

Effectively managing one's time and resources to ensure that work is completed efficiently.

Optimizing Work Processes:

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Technical Knowledge and Skills:

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Trouble Shooter, Maintenance Technician:

Investigates and resolves difficulties with computer hardware/software, machines, or equipment.

Language competencies

Bilingualism in both official languages is an asset, but not required

Work location:

The Retail Operations Centre is located in Fredericton, New Brunswick. The successful candidate must be based in New Brunswick, remote work is possible. Semi-regular travel for meetings and project work may be required.

Note

Only candidates with legal authorization to work in Canada will be considered Accommodations may be provided to candidates upon request, in all aspects of the selection process.

How do I join the Team?

Share your resume with us through our online application system.