Job Description

Position: TSR1Location: Hamilton ON About Compugen Compugen is one of Canada\'s largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we\'d love to talk to you. Join us and help us make a difference. Responsibilities
Deliver an exceptional customer experience by maintaining contractual service levelsFunction as a Site leader on project assignments, As requiredUtilize your experience and knowledge for customer documentation developmentPerform hardware warranty and non-warranty repairs of desktops and notebooks.Perform imaging and re-imaging of workstation operating systems and applicationsProvide end-user support and assistance on various operating systems and applicationsExecute complex moves, adds, changes of computer equipment.Complete complex hardware and/or software upgrades to existing equipment.Perform network connections for desktops and printers.Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.Maintain your Comptia certificationsAfter hours support as requiredMust be able to lift a minimum of 40 lbs independently on a regular basis.Other duties as required.
QualificationsMust have a valid driver\'s license, vehicle and insurance.Ability to pass Security Clearance check is required.1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systemsHigh School Diploma is requiredComptia A+ Certification is an asset.Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an AssetExperience with POS, Servers, Switches, Routers and Wi-Fi.is an AssetExperience with current Operating Systems.Experience with determining and resolving problems with laser printers (major vendors) preferred.Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.Strong time management skills with proven sense of urgency to complete tasks and assignments.Good written and verbal communication skills.High level of integrity and honesty.Ability to take direction and follow practices and procedures consistently and accurately.Ability to work independently as well as in a team environment.Bilingualism is an asset
Working Conditions
Standard work hours are Monday to Friday, 9:00am to 5:00pm30-minute unpaid lunch breakAvailability to work evenings, weekends and out of townMay be required to work overtime, with paid compensation based on local Employment Standards Act. Travel to client sites, with the ability to travel long distances when requiredFrequently assigned to new tasks to adjust to changing priorities.
Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs #LI-RB1

Compugen