Job Description

Job Summary

We are seeking a dedicated and detail-oriented Front End Associate to join our team. The position will be to support and cover existing clinical and administrative roles. This role is essential in providing exceptional customer service for patients within our denture office environment.

Front End Duties

Greet patients and visitors warmly, ensuring a positive first impression of the practice. Assist with patient check-in and check-out processes, including scheduling appointments and managing patient records. Disinfection and set-up of treatment rooms. Sterilization of dental instruments. Handle phone inquiries and provide information regarding services offered, appointment availability, and office policies. Utilize office management software for necessary documentation and tasks as required by the office. Collaborate with denturists, front end and laboratory staff to ensure seamless communication regarding patient needs and treatment plans. Maintain cleanliness and organization of the front desk area to promote an efficient working environment. Learn terminology relevant to dental procedures to effectively communicate with both patients and staff.

Requirements

Previous experience in a dental office setting is preferred. Computer literate, familiarity with office management software is a plus. Knowledge of medical terminology related to dentistry would be beneficial. Experience in clinical settings or dental assisting will be considered advantageous. Willingness to adhere to required Infection Control Protocols. Strong interpersonal skills with the ability to communicate effectively with patients and team members. Excellent organizational skills and attention to detail are crucial for managing multiple tasks efficiently. Ability to work in a fast-paced environment while maintaining professionalism at all times. Join our front end team where you can contribute to creating a positive patient experience while utilizing your skills in a supportive environment!
Hours and Salary are negotiable based on experience, qualifications and performance.

Job Type: Full-time

Expected hours: 30 - 40 per week

Benefits:

Extended health care Paid time off RRSP match
Work Location: In person