Job Description

We are seeking a Clinical Support / Administrative Assistant t

eam member to join our growing practice at The Pelvic Health Clinic! The Pelvic Health Clinic by Erika Burger Physiotherapy is a holistic clinic with a specialized focus on pelvic health rehabilitation. Our multidisciplinary team includes pelvic health physiotherapists, orthopedic physiotherapists, chiropractors, and counselling therapists. We are looking for a reliable, detail-oriented, and kind-hearted person - with

great customer service skills

- to support the smooth daily operations of our clinic.

Position Summary:

As the successful Clinical Support / Administrative Assistant you will support the administrative and operational needs of the clinic, working closely with our front desk team. While you will not be the primary administrator, you will assist with client scheduling, payments, and rescheduling, along with hands-on tasks that help keep our clinic running smoothly. These include laundry, cleaning, restocking supplies, and closing procedures.

This position requires excellent

multi-tasking skills

-- balancing client support, admin duties, and clinic upkeep -- all while maintaining a welcoming, professional, and compassionate presence.

As the ideal candidate you have excellent multi-tasking skills and extensive experience working in a fast-paced, accommodating healthcare setting. You have a professional manner on the phone and excellent customer service, organizational, interpersonal and communication skills. You have a keen eye for detail, and sound knowledge of Microsoft Office Word, Windows, and Google Workspace.

Hours:

Monday - Thursday 3:00-7:00 pm & Friday 3:00-6:00 pm

Responsibilities:

Assisting with incoming calls, scheduling, and payments as needed Supporting our admin team with rescheduling, booking, and ensuring that therapists have full schedules Greeting and checking in clients when covering the desk Managing laundry (washing, folding, organizing linens) Light cleaning duties, including wiping down sinks, cleaning washrooms, vacuuming, emptying garbage, and tidying clinic spaces Restocking treatment rooms and ensuring supplies are maintained Managing daily closing procedures Processing direct billing for insurance (e.g., Blue Cross) with support from lead admin Coordinating small operational tasks as needed (e.g., assisting with repair/maintenance workers on site)

Qualifications:

Minimum High School Diploma or G.E.D. required Previous administrative or customer service experience in a healthcare or wellness setting is an asset Strong multi-tasking, organizational, and communication skills Comfortable with computers, including Windows, Word, and Google Workspace Ability to manage competing demands while maintaining professionalism Reliable, detail-oriented, and comfortable working independently at times Willingness to assist with hands-on operational tasks (laundry, cleaning, restocking) The ability to maintain confidentiality is essential
The Pelvic Health Clinic is committed to employment equity and the reduction of barriers to employment. We encourage and welcome applicants from all backgrounds to apply who self-identify, including Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply. It is encouraged, but not necessary, that you self identify in your cover letter.

Job Type: Full-time

Pay: $20.50-$22.50 per hour

Expected hours: 20 per week

Work Location: In person