Job Description

Company Overview

Springdale Dental Centre is dedicated to providing exceptional dental care and services, ensuring our patients receive the highest quality treatment in a friendly and professional environment.

Summary

We are seeking a Treatment Coordinator to join our team at Springdale Dental Centre in Brampton. This pivotal role is essential in guiding patients through their treatment plans, ensuring they understand their options and feel supported, discussing financial options and facilitating a smooth experience that aligns with our commitment to patient care. This position requires excellent communication, organizational, and customer service skills to help patients understand the value of their dental care and encourage treatment acceptance.

Responsibilities

Patient Communication & Case Presentation

Coordinate patient treatment plans and ensure clear communication of procedures and options. Answer questions regarding procedure duration & outcome. Educate patients on the importance of recommended treatment. Provide exceptional patient service, addressing inquiries and concerns promptly. Collaborate with dental professionals to optimize patient care delivery.

Financial Coordination

Present treatment costs and explain insurance benefits and out-of-pocket expenses. Offer and explain payment plan options. Collect payments and assist in setting up financial arrangements.

Insurance & Administrative Tasks

Manage patient records and maintain compliance with HIPAA regulations. Verify patient insurance coverage and calculate estimates. Coordinate pre-determinations when necessary. Ensure treatment plans are accurately documented in the practice management software. Maintain accurate documentation of patient interactions and treatment progress. Utilize EMR systems effectively for scheduling and record-keeping. Support administrative tasks as needed to enhance office efficiency.

Scheduling & Follow Up

Schedule appointments according to treatment plan phases and patient availability. Follow up with patients who have pending or incomplete treatment. Track treatment acceptance rates and contribute to patient retention strategies.

Qualifications

Proven experience as a Treatment Coordinator in dental office setting. Strong knowledge of dental terminology & procedures, HIPAA compliance, and insurance processes. Excellent communication skills with a focus on patient service. Proficiency in with dental software. Ability to manage multiple tasks efficiently while maintaining attention to detail. High school diploma or equivalent (required); college education or dental office certification preferred. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Ability to work independently and as part of a team.

Call-To-Action

If you're passionate about enhancing patient experiences in the dental field, we invite you to apply today and become a vital part of our dedicated team at Springdale Dental Centre!

Job Type: Full-time

Pay: $27.00-$30.00 per hour

Expected hours: 35 per week

Benefits:

Dental care On-site parking
Ability to commute/relocate:

Brampton, ON L6R 1T4: reliably commute or plan to relocate before starting work (preferred)
Experience:

Treatment Coordinator: 5 years (required) Dental Administration: 5 years (required)
Work Location: In person

Expected start date: 2025-09-29