Dental Treatment Coordinator

Mississauga, ON, CA, Canada

Job Description

Hours:



Monday: 10am-7pm Tuesday: 8am-6pm Wednesday: 8am-4pm Thursday: 8am-5pm Friday: Off Alternating Saturdays (approx 2 per month and none on long weekends): 8am-2pm

About Us



At Willow Dental, we provide full-service, technologically advanced dentistry in a modern and supportive environment. Our team is committed to clinical excellence and patient-centered care, offering a wide range of services including dental implants, oral sleep appliances, orthodontics, cosmetic dentistry, TMJ therapy, and surgical procedures. We take pride in delivering an exceptional patient experience while fostering a positive, team-oriented workplace.

The Role



We are looking for an experienced and dynamic

Dental Treatment Coordinator

to join our growing team. This role is ideal for someone who is highly organized, results-driven, and passionate about building patient trust through clear, confident, and compassionate communication. You will play a key role in guiding patients through their treatment journey, ensuring they understand both procedures and financial options.

Key Responsibilities



Present and explain treatment plans, procedures, and financial options with clarity and empathy. Coordinate appointments and follow-ups using

Dentrix

and

Recall Max

. Provide outstanding customer service at every interaction. Answer phone calls and manage scheduling inquiries professionally. Submit accurate insurance claims and follow up on pre-authorizations. Prepare and present payment plans and treatment estimates. Conduct new patient interviews and manage onboarding communications. Maintain accurate patient records and timely follow-ups. Collaborate with clinical and administrative teams to ensure seamless care. Manage multiple tasks effectively in a fast-paced environment.

Requirements



Minimum 2 years of dental reception experience (treatment coordinator experience is an asset). Proficient in

Dentrix

and

Recall Max

. Strong communication skills -- verbal and written. Ability to explain insurance breakdowns and treatment plans clearly. Highly organized, efficient, and detail-oriented. Professional, proactive, and team-focused attitude.

Why Join Willow Dental?



Supportive, high-tech, and modern workplace. A team passionate about providing exceptional patient care. Opportunities for growth and continuing education. Balanced schedule for work-life harmony.

Benefits



Dental coverage Free parking Paid uniforms Profit sharing Invisalign incentives Paid continuing education Team-building events Annual salary reviews
Job Type: Full-time

Pay: $28.00-$34.00 per hour

Benefits:

Dental care On-site parking Profit sharing Store discount
Experience:

Dental receptionist: 2 years (required)
Language:

English Fluently (required)
Work Location: In person

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Job Detail

  • Job Id
    JD2662376
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mississauga, ON, CA, Canada
  • Education
    Not mentioned