Job Description

Job Overview

We are seeking an experienced Dental Office Administrator with 2+ years experience, to join our team. We are a modern and busy seven chair office in beautiful rural Chase, BC. High preference given to candidates with Cleardent software proficiency and living in Chase or surrounding communities from Blind Bay to North Shuswap to Pritchard. We offer co-paid extended benefits after 90 days. We have closures at Christmas and mid summer for two weeks each to encourage a healthy work / life balance.

A Dental Office Administrator plays a key role in keeping the dental practice running smoothly. Their duties combine administrative, financial, and customer service responsibilities.

Administrative Duties

Scheduling and confirming patient appointments Managing recall and reminder systems (phone, text, email) Maintaining patient records (digital or paper charts) Handling correspondence, forms, and office communications Ensuring compliance with privacy and health regulations Processing payments (cash, credit, insurance, direct billing) Preparing and submitting dental insurance claims Following up on outstanding accounts and insurance rejections

Patient Relations

Greeting and checking in patients Explaining treatment plans and financial options Answering phone calls and emails Handling patient complaints or concerns professionally Coordinating specialist referrals Assisting dentists, hygienists, and assistants with scheduling and records

Skills

The ideal candidate will be proficient in:

Cleardent software EDI billing, patient and insurance accounts receivable Referrals, pre-authorizations, insurance breakdowns Payment processing with ledger adjustments, day end reconciliation Have a working knowledge of ITrans, CDANet, Instream and other insurance portals, Microsoft Outlook, Word and Excel.
Job Type: Full-time

Pay: $25.00-$28.00 per hour

Expected hours: 37 - 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Vision care
Application question(s):

We require two employer references with contact details. "References available upon request" is unacceptable . Preference given to candidates living in Chase or nearby communities ranging from Blind Bay to North Shuswap to Pritchard.
Location:

Chase, BC (preferred)
Work Location: In person