Job Description

Dental Front Desk needed in Edmonton, AB! Make up to $35/hr!

We are seeking a dedicated and detail-oriented Front Desk Agent to join our team in a fast-paced medical environment. The ideal candidate will be responsible for providing exceptional patient service while managing front desk operations efficiently. This role requires a strong understanding of medical terminology, insurance verification, and proficiency with various electronic health record (EHR) systems. The Front Desk Agent will play a crucial role in ensuring smooth clinic operations and enhancing the patient experience.

Responsibilities

Greet patients and visitors warmly, providing excellent customer service at all times. Manage multi-line phone systems to handle incoming calls, schedule appointments, and respond to inquiries. Verify patient insurance information and assist with insurance claims processing. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Utilize EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others for patient data management. Perform medical coding using CPT coding and ICD-10/ICD-9 for billing purposes. Review care plans and ensure proper documentation is maintained. Assist with clerical tasks including filing, typing, and data entry using Microsoft Office applications. Support the medical team by coordinating patient intake processes and scheduling appointments efficiently. Uphold confidentiality standards while handling sensitive patient information.

Experience

Previous experience in a medical office or clinic setting is preferred; familiarity with dental terminology is a plus. Proficiency in EHR systems such as Eaglesoft or Dentrix is advantageous. Strong computer skills with the ability to navigate various software applications effectively. Bilingual candidates are encouraged to apply to enhance communication with diverse patient populations. Experience in medical billing, coding, or administrative support roles will be beneficial. Excellent phone etiquette and interpersonal skills are essential for effective patient interaction. Join us as we strive to provide outstanding healthcare services while fostering a supportive work environment. If you possess the necessary skills and experience, we encourage you to apply for this rewarding opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time

Pay: Up to $35.00 per hour

Work Location: In person