Job Description

Position:

Dental Concierge

Location:

Richmond, BC

Clinic:

Ironwood Dental Centre

As the first point of contact in our clinic, the Concierge plays a key role in welcoming and engaging with patients while delivering the highest standard of care and service. This role ensures each patient has the information they need for a smooth, stress-free appointment experience. Responsibilities include coordinating schedules, managing patient flow, and handling inquiries with professionalism, warmth, and enthusiasm.

We're looking for a skilled and compassionate Dental Administrator to join our team at Ironwood Dental Centre, a proud part of the Passion Dental Group. Whether you're early in your career or bring years of experience, you'll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk.

Specifics about the role:

Job Type:

Full Time

Schedule:

Monday and Friday 9 am to 5 pm, Tues/Weds/Thurs 10 am to 6 pm

Wage Range:

$26.00 - 28.00

About the Clinic:

At Ironwood Dental, we're passionate about creating an environment where both patients and team members feel truly cared for. Our philosophy is simple: every patient is unique, and it's our job to understand their priorities and provide personalized care that leaves them confident about their oral health.

We've built a clinic culture centered on compassion, trust, and comfort. Over the years, we've perfected the art of putting people at ease, and we take pride in creating a space that reflects this -- from our vibrant colours and calming waterfall feature to our modern technology and welcoming atmosphere.

For our team, Ironwood Dental offers more than just a workplace -- it's a supportive, collaborative environment where you can grow, contribute, and make a real difference in the lives of patients every day.

What you'll do:

Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for Manage phone calls, direct inquiries, and efficiently book appointments Maintain and organize the patient database with accuracy and confidentiality Oversee insurance claims, billing systems, and follow up with insurance companies Establish and manage office protocols to keep operations running smoothly Coordinate and optimize appointment schedules Provide leadership and foster a team culture focused on outstanding client service

What you'll bring to the role:

A genuine passion for delivering outstanding customer service. Strong communication and interpersonal skills, dental experience is not required! A friendly, professional demeanor and an ability to multitask in a fast-paced setting. Tech-savviness is an asset; training on scheduling software will be provided.

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.

#PassionMP

Job Type: Full-time

Pay: $26.00-$28.00 per hour

Benefits:

On-site parking Paid time off
Application question(s):

Please note, if left blank, applicants will not be considered

What is your favourite part of working in customer service?

Work Location: In person