Job Description

Parkland Dental Associates is a modern, patient-focused dental clinic in the heart of Stony Plain, Alberta. Our team is dedicated to providing exceptional care in a warm and friendly environment. We're looking for a Client Care Coordinator to join our front office and help ensure an outstanding patient experience, from the first phone call to follow-up care.

As our Client Care Coordinator, you'll be the first and final point of contact for patients and play a vital role in keeping our clinic organized, efficient, and welcoming. This is a dynamic position that combines dental administrative expertise with compassionate patient service.

Key Responsibilities:

Financial & Insurance Coordination

Collect and record payments in practice management software Balance daily transactions Create and manage patient payment plans Coordinate patients' dental insurance needs Maintain accounts receivables
Patient Communication & Chart Management

Greet and assist patients with care and professionalism Answer phone calls, emails, and voicemails in a timely manner Maintain and update patient records and contact information Collect medical histories, consent forms, and coordinate referrals Send and receive letters, prescriptions, and lab work
Appointment & Schedule Management

Book, confirm, and coordinate appointment needs for clinical team Fill schedule openings and meet daily/monthly booking goals

What You Bring:

Experience in dental or medical administration preferred Familiarity with dental practice management software Strong multitasking, time management, and organizational skills Excellent communication and interpersonal abilities Friendly, professional demeanor and commitment to patient care Proven ability to adapt and perform under pressure in fast-paced, team-driven environment

Why Join Parkland Dental Associates?

Positive, supportive team culture Competitive wages, team uniform, health benefits, life & disability insurance Offers ongoing education and team-building initiatives to support personal and professional growth Growth opportunities in a modern and respected clinic Make a difference in patients' lives every day

Be part of a team that values collaboration, patient care, and professionalism.

Job Types: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

Overtime pay
Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Tuition reimbursement
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Overtime Weekends as needed
Ability to commute/relocate:

Stony Plain, AB T7Z 1W3: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Work Location: In person

Expected start date: 2025-06-01